Posts tagged with: CX

  • Customer experience trends for 2021

    May 03, 2021 cx

    Although the pandemic has had a huge effect on our behavior, the trends that stand out, and the ones that will most affect us in the coming years are not pandemic-native only, rather than trends that were already there, and now they have ‘just’ been greatly accelerated.


  • How to measure customer experience 

    May 03, 2021 cx

    Customer experience is the overall feel you leave with your customers after their interaction with you, a projection of their experience on how they think of you as a brand, and the only way that could ultimately lead to brand loyalty.


  • Customer experience in retail 

    April 14, 2021 cx

    It is a fact that the backbone of retail has always been physical sales, having customer experience being correlated with the corresponding physical elements and touchpoints. As the world of retail is evolving through e-commerce, retail customer experience has also evolved.


  • Insightful knowledge shapes future business’ landscape

    April 07, 2021 cx

    If there is anything that the pandemic has brought to the business, is an abrupt digital acceleration; businesses that are better digitized are the ones that find themselves in a better position to move forward, than the traditional ones. Some say that we have “ a 10-year evolutionary leap toward digital” in retailing and this is a statement that looks to be very close to the truth.


  • What makes a great customer experience

    March 26, 2021 cx

    So, what makes a customer experience a great one? Before getting into this, we might need to take a step back, that is to see what customer experience is really about, to start with. A common definition is that customer experience is the overall perception customers have of a brand, based on their interactions with it.


  • How to improve your customer experience

    March 05, 2021 cx

    This is an effort that entails the sum of your organization’s attention and commitment and a crystal-clear customer experience strategy that will position, align, and orientate all the stakeholders in the same direction. To be successful in the customer experience, you will need to make sure that you have covered critical angles.


  • CX Summit 2021

    January 28, 2021 cx

    Isidoros Sideridis participates as a speaker in "CX Summit 2021" with his speech “Leverage AI to analyze customer feedback”.


  • Kickstart 2021 with Customer Voice

    January 11, 2021 cx

    2021 has arrived unevenly as it seems, and has to carry 2020’s pendings on its shoulders while getting things back to the new normality double pace at the same time. Amongst the great many things that are anticipated, 2021 is expected to be bringing the consumers back closer to the brands once again, making sure that businesses stay well connected to the end customers.


  • What will the CX look like after COVID-19?

    December 23, 2020 cx

    Customer Experience is certainly not fresh news, as it has been with us for a long time, but the catalyst of the pandemic brought us in front of new challenges and the need to adapt to the new normality of changing consumer behaviors.