Today, advances in technology are once again transforming customer engagement capabilities and service delivery models. And this time, it’s about much more than getting best numbers on call deflection or cost reduction.
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It was 2018 when we started working on our new statement of purpose for Pobuca. The very same year where we put our focus into becoming an AI-first company, dedicating almost 80% of our R&D budget solely to AI-related advancements.
"My demand as a woman is that my difference be taken into account so that I am not forced to adapt to a male model" Simone Veil, French politician.
In the previous article we talked about a number of certainties around our lives and how they may be overturned because of AI. Let’s now talk about the biggest illusion of all that’s about to be unveiled before our own eyes in the years to come..
I love science. I really do. There was a quote that I read lately about science, which I really like, as I think it encapsulates the very meaning of it, “it separates sense from non-sense”
Customer Service bots have now become a reality for many and is only a matter of time before these 24/7, AI-driven, service agents become the actual frontliners of customer support across businesses.
From our digital self’s baby steps in those first days of the Internet, to our extravert edition in the social media, our digital self has been growing up year by year, side by side with our organic one.
Wow, what a year! Who could imagine last year that I will be writing this letter amidst lockdown, missing all the great moments we had together before the pandemic, the lunch breaks, the parties, the jokes at the corridors, the meetings - yes, even the meetings!