How we can help
Pobuca platform empowers a 360° customer experience for brands and retailers with advanced customer service features, business tools based on AI, ML, and learning KYC algorithms that increase customer engagement and retention, boost brand awareness, and reward loyalty.
Identify customers’ interactions and behavior across all touchpoints, providing an omnichannel and personalized customer experience based on the buyer’s real needs and preferences and not a prefab experience.
Increase customer engagement and loyalty by providing flawless customer service based on the buyer’s needs, value, scoring, and leveraging AI and ML technology to minimize response time and improve agents’ productivity.
Map the buyer’s interaction with your brand across his online and offline journey and create tailor-made and automated customer journeys with optimized content, recipient segmentation, flow, delivery method, and time schedule.
Update your existing tools AI and ML solutions to deploy the go-to-market strategy, reduce time waste, boost productivity, offer a better and more targeted customer experience, and increase revenue.
Create unique and long-term customer relationships by using a 1:1 marketing approach with our tailor-made campaign management solutions.
Drive your orders procedure and customer experience one step ahead. Receive chat and voice orders from your customers through an AI bot.
Build customer loyalty in a platform that develops and grows returning customers. Invest in your customers, reward them, and predict future behaviors.
Leverage AI technology to upgrade your services and offer better and innovative customer experience via digital touchpoints: web, mobile, bot.
Enhance your brand, optimize your processes, analyze customer feedback, and turn it into customer experience alerts and insights.
Enhance your brand’s last-mile experience with a customer-facing bot for your after-sales, order management, and customer engagement services.
Working together on the best solution to add value to your company and your customers.
Identify the gap between where you stand now and the solution, the objectives to be met, set proper KPIs, and create a reliable ROI plan.
Customer success services
Acting as external partners we undertake the day to day tasks of the project and ensure that the KPIs and metrics are met.
What our customers say about us.
Pobuca is our trusted advisor for CRM and IT integration. With Pobuca Suite, we communicate better, control our B2B sales and manage our 1.5m members loyalty program. We feel that our line of business systems are in good hands - they understand the special needs of a retailer.
Group IT Director NotosCom
The company has been implementing its digital transformation, investing in innovation. The scope of our company is to make use of Digital Technology that will directly deliver business functionality. Pobuca achieved this with Pobuca Loyalty, by elevating our customers’ loyalty behavior, so as to enhance the sales and loyalty sections of our business operations.
Channel Marketing Manager of Schneider Electric
Pobuca was the most suitable partner for the installation, support, and customization of Microsoft Dynamics CRM to our own needs and the successful connection with other business systems.
We have trusted Pobuca for our loyalty program. The project has been flawless, having reflected our requirements while also being delivered on time, within the agreed schedules, and with perfect execution of the deliverables. To date, the operation of our BSB REWARDS based on Pobuca's solutions has been impeccable and absolutely satisfactory. Many thanks Pobuca!
We would like to express our satisfaction with our cooperation regarding the re-development of Gant Club. Pobuca team did a very professional job offering their deep technical expertise and commercial marketing approach. The highlight of our collaboration was the launch of the first Loyalty AI chatbot in Greece. We highly recommend Pobuca and the development team, and we look forward to working with them on future projects.
Retail Operations Director
Pobuca’s solution gave our company the necessary tools and insights to better understand our customers’ behavior and to automate our operation and marketing communication with them