How we can help
Customer engagement and loyalty solutions that will empower the healthcare organizations to offer a 360° experience, increase customer and employee satisfaction, optimize operational costs, and enhance their brand’s reputation.
Improve patient experience through multiple touchpoints through an integrated healthcare delivery system.
Bridge perception gap between organization and patient.
Map customer journey and optimize its flow.
Ensure that all data processes are GDPR-compliant.
Satisfied patients are more likely to recommend to their friends and family, increasing business and profitability considerably.
As loyalty programs reward customers for their loyalty, they are more likely to return when they need additional services.
When implemented properly, customer loyalty programs can provide a good return on investment for the organisation.
Loyalty programs increase customers’ level of interaction with the healthcare organisation, helping them to feel more engaged and connected.
A patient creates a personal account to : find a doctor and schedule an appointment, get an online diagnosis, make electronic claims and store and access medical records.
For non-emergencies, a patient can have an online diagnosis or prescription online through a 10-minute scheduled or ad-hoc virtual visit.
A personal assistant with: contact details of stuff with access on the spot, records/documentation, tips & articles based on the patient’s health condition.
Patient profile, points & rewards, virtual appointments & medical records, news, chatbots, medical follow-ups, personalized health articles.
Map the website journey experience and track it across all devices.
Evaluate performance in terms of interaction, service delivery and empathy.
Collect patients info, track their activity and contact them across different touch-points.
Perform patient segmentation and personalized journeys based on their activities & interactions.
Gain insight into pain points through analytical reports to improve customer experience, risk management and increase revenue.
What our customers say about us.
Pobuca is our trusted advisor for CRM and IT integration. With Pobuca Suite, we communicate better, control our B2B sales and manage our 1.5m members loyalty program. We feel that our line of business systems are in good hands - they understand the special needs of a retailer.
Group IT Director NotosCom
The company has been implementing its digital transformation, investing in innovation. The scope of our company is to make use of Digital Technology that will directly deliver business functionality. Pobuca achieved this with Pobuca Loyalty, by elevating our customers’ loyalty behavior, so as to enhance the sales and loyalty sections of our business operations.
Channel Marketing Manager of Schneider Electric
Pobuca was the most suitable partner for the installation, support, and customization of Microsoft Dynamics CRM to our own needs and the successful connection with other business systems.
We have trusted Pobuca for our loyalty program. The project has been flawless, having reflected our requirements while also being delivered on time, within the agreed schedules, and with perfect execution of the deliverables. To date, the operation of our BSB REWARDS based on Pobuca's solutions has been impeccable and absolutely satisfactory. Many thanks Pobuca!
We would like to express our satisfaction with our cooperation regarding the re-development of Gant Club. Pobuca team did a very professional job offering their deep technical expertise and commercial marketing approach. The highlight of our collaboration was the launch of the first Loyalty AI chatbot in Greece. We highly recommend Pobuca and the development team, and we look forward to working with them on future projects.
Retail Operations Director
Pobuca’s solution gave our company the necessary tools and insights to better understand our customers’ behavior and to automate our operation and marketing communication with them