improve cx

Pobuca as a Customer
Data Platform (CDP)

Unify the company’s customer data from all the marketing touchpoints and other channels to design personalized and more efficient campaigns.

Use one single database to collect the customer’s data from all (online & offline) marketing touchpoints and create unified customer profiles to offer personalized experiences.

Benefits

One single
database

Collect and structure real-time data into individual, centralized customer profiles, in one single database that is GDPR-compliant.

Unified customer
profiles

Create unified customer profiles with data gathered across a variety of online and offline marketing channels.

Behavioral
analysis

Bring together transactional, behavioral & demographic data, and create a 360o customer view and personalized campaigns.

Customer
needs

Understand your customers & predict their needs by unlocking powerful AI insights and create custom campaigns.

Know your customers

A 360ο customer view is one of the most efficient benefits of a CDP that allows you to create and offer a personalized Customer Experience.

How to achieve it?

Customer
profiling

Buying & online behavior, survey responses.

Customer
Service

Contact forms,
call center dialogs.

Behavioral
analysis

Recommendation,
scoring & segmentation.