Customer Service Manager
How we can help
Build an omnichannel customer service strategy with the Pobuca platform. Offer your customers a seamless customer service experience across all your communication channels and touchpoints and empower your agents with the right tools for a personalized and insightful engagement. Handle several requests across channels at the same time through Pobuca platform automation for the best customer experience.
Who is it for?
The Pobuca platform offers a solution bundle that supports your people in achieving the organization’s strategic goals.
Increase customer demand, create seamless customer experiences, automate, and monitor personalized customer journeys.
Monitor the customer pipeline, track sales opportunities, engage with your customers, understand their needs, and win more deals.
Use AI, ML, and BI to automate your day-to-day tasks, to personalize customer service, and to turn data into business opportunities.
Optimize your customer service operations and track the entire Customer Service journey as it unfolds from the customer to the agent.
Bring AI processing power into your organizational transformation, enhancing your productivity and customer experience, improving your CX, customer analytics, and business intelligence.
Connect all the right dots across the customer support journey through a seamless, consistent strategy across channels and in any moment your customers prefer.
Offer an omnibusiness customer service approach, empowering your agents to securely and seamlessly transfer the customer’s case, within the full context, to an external business agent.
Empower your agents with instant access to the full history of your customers for a more personalized engagement and a higher-caliber level of support.
Let your customers feel secure in knowing that your company has received and recorded their communication preferences for today and well into the future.
Assess customer data to create an enhanced, personalized experience that helps customers feel that they are independently valued.
Empower your teams with the right tools, so that they can deliver prompt, accurate, and consistent service to your customers.
Bring a unified infrastructure to your organization that breaks down organizational and data silos that consistently flow.
What our customers say about us.
Pobuca is our trusted advisor for CRM and IT integration. With Pobuca Suite, we communicate better, control our B2B sales and manage our 1.5m members loyalty program. We feel that our line of business systems are in good hands - they understand the special needs of a retailer.
Group IT Director NotosCom
The company has been implementing its digital transformation, investing in innovation. The scope of our company is to make use of Digital Technology that will directly deliver business functionality. Pobuca achieved this with Pobuca Loyalty, by elevating our customers’ loyalty behavior, so as to enhance the sales and loyalty sections of our business operations.
Channel Marketing Manager of Schneider Electric
Pobuca was the most suitable partner for the installation, support, and customization of Microsoft Dynamics CRM to our own needs and the successful connection with other business systems.
We have trusted Pobuca for our loyalty program. The project has been flawless, having reflected our requirements while also being delivered on time, within the agreed schedules, and with perfect execution of the deliverables. To date, the operation of our BSB REWARDS based on Pobuca's solutions has been impeccable and absolutely satisfactory. Many thanks Pobuca!
We would like to express our satisfaction with our cooperation regarding the re-development of Gant Club. Pobuca team did a very professional job offering their deep technical expertise and commercial marketing approach. The highlight of our collaboration was the launch of the first Loyalty AI chatbot in Greece. We highly recommend Pobuca and the development team, and we look forward to working with them on future projects.
Retail Operations Director
Pobuca’s solution gave our company the necessary tools and insights to better understand our customers’ behavior and to automate our operation and marketing communication with them