Insurance
INDUSTRIES
How we can help
Connecting your customers, employees, products, and operations and processing your big data through AI algorithms with insights on your customer’s experience and member journey
Challenges
Member
insights
Gain insight into the member experience to earn loyalty and improve CAHPS results.
360º access
b
Control access to brokers, policy holders, employees, in a centralized manner at minimal technical requirements.
Regulatory
compliance
Make sure that regulations are met and alerts users about emerging trends such as spikes in complaints volume.
Customer
journeys
Map customer journey and optimize its flow across your platform.
Database
organisation
Listen to your salespeople to minimize risk, improve experience and your internal working processes.
Features
My account
b
A member creates a personal account to access insurance contract information, transactions and latest news.
Mobile app
features
A personal assistant with contact details of stuff with access on the spot, records/documentation, tips & articles.
Loyalty
program
b
Customer profile, points & rewards, news, chatbots, follow-ups, insurance articles.
Customer
journeys
Map the overall website journey experience and track it across all devices.
Customer
service
Evaluate call agents’ performance in terms of interaction, offered experience and empathy.
Member
info
Collect members’ info, track their activity and contact them across different touchpoints.
Segmentation
b
Get access to exclusive product features, tools, and resources to define your success goals and align people, processes and systems to achieve greater results.
Marketing
b
Increase awareness, create seamless visitor experiences, and automate customer journeys.
Support
b
Adopt an intelligent call center. Deliver tailored support across all digital channels with AI-enabled experiences and ensure consistency.
Contacts
b
Manage and share your contacts with your peers with just a click. Automate everyday tasks with Pobuca bot, your virtual assistant.
Processes
b
Optimise your processes and control your service level, managing a policy’s entire lifecycle in a quick and friendly environment for your staff and customers.
Insights
b
Get insights, predict behaviors, take better business decisions and drive your business to growth with BI.
Benefits
Referrals
b
Satisfied customers are more likely to recommend your products to their network, increasing your brand awareness.
Returning
customers
As loyalty programs reward customers for their loyalty, they are more likely to continue using your services.
Improved
ROI
Optimize your processes for a good return on investment for your organisation.
Customer
engagement
Loyalty programs increase customers’ level of interaction with your organisation, helping them to feel more engaged and connected.
Testimonials
What our clients say.
