CX & Insurance
INDUSTRIES
Create a seamless customer journey & boost your insurance sales
Connect your customers, employees, products, and operations, and listen to customer’s voice through several touchpoints (ie chatbots, agents, etc). and process your big data through AI algorithms with insights into your customer’s experience and members’ journey.
Mastering the Insurance challenges with Pobuca Experience Cloud
Grow customer
retention
Insurance companies need to increase renewals and prevent customers from switching to competitors.
Retain customers
&
increase their loyalty
Rewarding customers in an industry with low-profit margins can be very challenging.
Elevate customer
experience
Provide excellent customer service and seamless procedures through all touchpoints.
Pobuca Experience Cloud features
Loyalty
program
Unified customer profiles, points & rewards management, personalized communications & gamification elements. Upgrade the Customer Experience that you are offering and monitor it across all touchpoints (Mobile App / Website / Agencies/Brokers).
Insights
Access results of advanced customer analytics. Predict behaviors, run targeted campaigns with personalized content, and increase the company’s revenue.
Digital
marketplace
Create a digital marketplace where the customer may be rewarded in a wide network of 3rd partners. Ensure that all processes and data are secure and GDPR compliant
Measure CX
Listen to the customer’s voice through several touchpoints (ie chatbots, agents, etc). Evaluate call agents’ performance in terms of interaction, offered experience, and empathy, and improve customer service.
Pobuca Experience Cloud benefits
Referrals
b
Satisfied customers are more likely to recommend your products to their network, increasing your brand awareness.
Returning
customers
As loyalty programs reward customers for their loyalty, they are more likely to continue using your services.
Improved
ROI
Optimize your processes for a good return on investment for your organisation.
Customer
engagement
Loyalty programs increase customers’ level of interaction with your organisation, helping them to feel more engaged and connected.
Testimonials
What our clients say.
