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Insurance

INDUSTRIES

How we can help

Connect your customers, employees, products, and operations, and listen to customer’s voice through several touchpoints (ie chatbots, agents, etc). and process your big data through AI algorithms with insights into your customer’s experience and members’ journey. 

optimize Customer Experience for insurance companies

Challenges

Grow customer
retention

Insurance companies need to increase renewals and prevent customers from switching to competitors.

Retain customers
&
increase their loyalty

Rewarding customers in an industry with low-profit margins can be very challenging. 

Elevate customer
experience

Provide excellent customer service and seamless procedures through all touchpoints.  

 

Features

Loyalty
program

Unified customer profiles, points & rewards management, personalized communications & gamification elements. Upgrade the Customer Experience that you are offering and monitor it across all touchpoints (Mobile App / Website / Agencies/Brokers). 

Insights

Access results of advanced customer analytics. Predict behaviors, run targeted campaigns with personalized content, and increase the company’s revenue.

Digital
marketplace

Create a digital marketplace where the customer may be rewarded in a wide network of 3rd partners. Ensure that all processes and data are secure and GDPR compliant 

Measure CX

Listen to the customer’s voice through several touchpoints (ie chatbots, agents, etc). Evaluate call agents’ performance in terms of interaction, offered experience, and empathy, and improve customer service. 

Benefits

Referrals
b

Satisfied customers are more likely to recommend your products to their network, increasing your brand awareness.

Returning
customers

As loyalty programs reward customers for their loyalty, they are more likely to continue using your services.

Improved
ROI

Optimize your processes for a good return on investment for your organisation.

Customer
engagement

Loyalty programs increase customers’ level of interaction with your organisation, helping them to feel more engaged and connected.

Testimonials

What our clients say.

notos-logo
Pobuca is our trusted advisor for CRM and IT integration. With Pobuca Suite, we communicate better, control our B2B sales and manage our 1.5m members loyalty program. We feel that our line of business systems is in good hands - they understand the special needs of a retailer.
Argyris Patousias
Group IT Director
Schneider-logo
The company has been implementing its digital transformation, investing in innovation. The scope of our company is to make use of Digital Technology that will directly deliver business functionality. Pobuca achieved this with Pobuca Loyalty, by elevating our customers’ loyalty behavior, so as to enhance the sales and loyalty sections of our business operations.
Spyros Papadopoulos
Channel Marketing Manager of Schneider Electric
kafkas-logo
Pobuca was the most suitable partner for the installation, support, and customization of Microsoft Dynamics CRM to our own needs and the successful connection with other business systems.
George Kanios
IT Director
BSB-logo
We have trusted Pobuca for our loyalty program. The project has been flawless, having reflected our requirements while also being delivered on time, within the agreed schedules, and with perfect execution of the deliverables. To date, the operation of our BSB REWARDS based on Pobuca's solutions has been impeccable and absolutely satisfactory. Many thanks Pobuca!
Kostas Kalathas
E-Business Manager
gant-logo
We would like to express our satisfaction with our cooperation regarding the re-development of Gant Club. Pobuca team did a very professional job offering their deep technical expertise and commercial marketing approach. The highlight of our collaboration was the launch of the first Loyalty AI chatbot in Greece. We highly recommend Pobuca and the development team, and we look forward to working with them on future projects.
Korina Papadopoulou
Retail Operations Director
levante-ferries-logo
Pobuca’s solution gave our company the necessary tools and insights to better understand our customers’ behavior and to automate our operation and marketing communication with them
Stratis Apergis
CEO
elviomex-logo
As a team consisting of many people of different ages, education levels, and mentality, it was a challenge to install a system that everybody would enjoy using daily. Therefore, having a tool easy to use motivated our employees and made Microsoft Teams necessary for their business. Moreover, following Pobuca consulting, we are improving this tool day by day to get the maximum of it.
Leonidas Avgerakis
CEO
veror-logo
Since the first approach with Pobuca, we felt we were in the right hands. Besides their deep technical expertise and commercial marketing approach, they focus highly on results, always applying a practical approach to bring optimal solutions.
Marketing Director Balkans
CEO