Insurance
How we can help
Connecting your customers, employees, products, and operations and processing your big data through AI algorithms with insights on your customer’s experience and member journey.
Challenges
Member
insights
Gain insight into the member experience to earn loyalty and improve CAHPS results.
360º access
Control access to brokers, policy holders, employees, in a centralized manner at minimal technical requirements.
Regulatory
compliance
Make sure that regulations are met and alerts users about emerging trends such as spikes in complaints volume.
Customer
journeys
Map customer journey and optimize its flow across your platform.
Database
organisation
Process your big data and ensure that all data processes are secure and GDPR-compliant.
Features
My account
A member creates a personal account to access insurance contract information, transactions and latest news.
Mobile app
features
A personal assistant with contact details of stuff with access on the spot, records/documentation, tips & articles.
Loyalty
program
Customer profile, points & rewards, news, chatbots, follow-ups, insurance articles.
Customer
journeys
Map the overall website journey experience and track it across all devices.
Customer
service
Evaluate call agents’ performance in terms of interaction, offered experience and empathy.
Member
info
Collect members’ info, track their activity and contact them across different touchpoints.
Segmentation
Perform segmentation and personalized journeys based on customers’ interests and interactions.
Marketing
Increase awareness, create seamless visitor experiences, and automate customer journeys.
Support
Adopt an intelligent call center. Deliver tailored support across all digital channels with AI-enabled experiences and ensure consistency.
Contacts
Manage and share your contacts with your peers with just a click. Automate everyday tasks with Pobuca bot, your virtual assistant.
Processes
Optimise your processes and control your service level, managing a policy’s entire lifecycle in a quick and friendly environment for your staff and customers.
Insights
Get insights, predict behaviors, take better business decisions and drive your business to growth with BI.
Benefits
Referrals
Satisfied customers are more likely to recommend your products to their network, increasing your brand awareness.
Returning
customers
As loyalty programs reward customers for their loyalty, they are more likely to continue using your services.
Improved
ROI
Optimize your processes for a good return on investment for your organisation.
Customer
engagement
Loyalty programs increase customers’ level of interaction with your organisation, helping them to feel more engaged and connected.
Testimonials
What our customers say about us.
Pobuca is our trusted advisor for CRM and IT integration. With Pobuca Suite, we communicate better, control our B2B sales and manage our 1.5m members loyalty program. We feel that our line of business systems are in good hands - they understand the special needs of a retailer.
The company has been implementing its digital transformation, investing in innovation. The scope of our company is to make use of Digital Technology that will directly deliver business functionality. Pobuca achieved this with Pobuca Loyalty, by elevating our customers’ loyalty behavior, so as to enhance the sales and loyalty sections of our business operations.
Pobuca was the most suitable partner for the installation, support, and customization of Microsoft Dynamics CRM to our own needs and the successful connection with other business systems.
We have trusted Pobuca for our loyalty program. The project has been flawless, having reflected our requirements while also being delivered on time, within the agreed schedules, and with perfect execution of the deliverables. To date, the operation of our BSB REWARDS based on Pobuca's solutions has been impeccable and absolutely satisfactory. Many thanks Pobuca!
We would like to express our satisfaction with our cooperation regarding the re-development of Gant Club. Pobuca team did a very professional job offering their deep technical expertise and commercial marketing approach. The highlight of our collaboration was the launch of the first Loyalty AI chatbot in Greece. We highly recommend Pobuca and the development team, and we look forward to working with them on future projects.
