Overview

pobuca experience cloud

Measure CX & Loyalty with the power of AI

Pobuca Experience Cloud can help brands & retailers measure Customer Experience and Loyalty. Leverage AI to listen to your customers, analyze public customer interactions & feedback, turn existing dark data into CX insights & metrics, and compare your CX metrics with industry benchmarks.

Leverage AI to analyze customer interactions with your brand through social media, call centers, public reviews, emails, chats, etc.

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Access CX & Loyalty metrics and insights to understand customer needs and offer a personalized experience.

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Discover the industry’s benchmarks, like First Response Time (FRT), and assess where you stand over the competition.

 

Turn dark data into a competitive advantage, to understand what customers say in raw, natural language, either voice or text.

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Check your performance against your competitors at all the customer journey stages and update your offering services.

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Analyze what your customers say and build segments based on their needs and Customer Experience alerts.

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Extract actionable CX insights & metrics, see where you stand, assess your strategy, and set the right CX & Loyalty KPIs.

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Extract actionable insights out of the already available customer feedback on how to improve CX.

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Let’s design your
strategy together!

Next step:
Improve