As the economy will soon get back into the full-throttle mode, let's reflect on the changes that the pandemic brought into our lives.

As our digital self grows year by year, it shapes both our online interactions and behavior, with the help of AI.

Customer Experience is certainly not fresh news, as it has been with us for a long time, but the catalyst of the pandemic brought us in front of new challenges and the need to adapt to the new normality of changing consumer behaviors.