Virtual agents
NEEDS
Virtual agents
98% of customers expect to either be able to self-serve or interact with the retailer directly to resolve last-mile issues.
Turn the last-mile experience from an external task to an integral part of your brand’s operations through a seamless, 24/7 post-purchase support that enhances the overall shopping experience.
Your virtual assistant
Pobuca virtual agent uses Natural Language Processing (NLP) to understand your customers in natural voice communications, across all digital touchpoints, helping your Customer Service experts by answering requests 24/7, placing online orders, and becoming a loyalty virtual assistant for the members of a loyalty club, as well as to increase engagement by conveying your digital campaigns.
Customer Service
✓ The 24/7 frontliner of your customer service
✓ Q&As (store locator, complaints, custom skills
✓ AI-generated Q&As
✓ Automatically learns & improves
✓ Escalation to human
Digital Commerce
✓ Replies to order related questions
✓ Makes WISMO (Where Is My Order?) queries
✓ Ordering automation
✓ Performs order-related tasks (cancelation, return, etc.)
✓ Manages loyalty points & redeems
The CX benefits of Pobuca Virtual Agents
✓ Delivery status visibility
✓ Flexibility of delivery
✓ Instant replies by simulating a human conversation
✓ All updates and queries in the same chat
✓ Simple product return process
✓ Refund updates
✓ Process simplification
✓ Automated calculation of cost
✓ Easy payment process
✓ Narrow the search
✓ Personalized product recommendations
✓ Narrow the search and save time
✓ Phygital experience
✓ Personalized
✓ Delivery status visibility
✓ Flexibility of delivery
✓ Instant replies by simulating a human conversation
✓ All updates and queries in the same chat
✓ Simple product return process
✓ Refund updates
✓ Process simplification
✓ Automated calculation of cost
✓ Easy payment process
✓ Narrow the search
✓ Personalized product recommendations
✓ Narrow the search and save time
✓ Phygital experience
✓ Personalized assistance
