Retail

INDUSTRIES

How we can help

Offer an omnichannel experience and follow your customers along their journey; process and analyze your consumers’ input from agent notes, emails, chats, surveys, ratings and reviews, social media, and online communities to understand your customer preferences and experiences.

Challenges

Customer
management

Manage your relationships and interactions with customers and potential customers through multiple touchpoints.

Store
b

Monitor your work and customer’s feedback throughout the buyer’s journey in store.

Repeat
sales

Increase your returning customers and the repeat sales.

Brand
identity

Assess your customer’s perception of brand identity and product value.

AI
b

Use AI and machine-learning techniques to deploy your go-to-market strategy and optimise distribution management.

Data
b

Process your data and ensure that all data processes and security operations are GDPR-compliant.

Features

Campaigns
b

Our tailor-made campaign management solutions can help you build unique long-term relationships using a 1:1 marketing approach.

Orders
b

Drive your orders procedure and the customer experience one step ahead. Receive chat and voice orders from your customers through an AI bot.

Touchpoints
b

Leverage AI technology to upgrade your services and offer better and innovative Customer eXperience via digital touchpoints: web, mobile, bot.

Loyalty
program

Customer profile, points & rewards, news, chatbots, follow-ups, promotions.

My account
b

A customer creates a personal account to access information on purchases and latest transactions and news.

Customer
journey

Map the overall website journey experience and track it across all devices.

Customer
service

Evaluate call agents’ performance in terms of interaction,offered experience and empathy.

Customer
info

Collect customers’ info, track their activity and contact them across different touchpoints.

Retail
sales

Drive your retail sales procedure and the customer experience one step ahead. Receive chat and voice orders from your customers through an AI bot.

Marketing
b

Increase buyer awareness, create seamless visitor experiences, and automate customer journeys.

Collaboration
b

Save time and boost your team’s productivity easily and simply. Create, communicate, collaborate, and get great work done just in one place.

Insights
b

Never lose meaningful data again! Get insights, predict behaviors, take better business decisions and drive your business growth with BI.

Benefits

Referrals
b

Satisfied customers are more likely to recommend your products to their network, increasing your brand awareness.

Returning
customers

As loyalty programs reward customers for their loyalty, they are more likely to continue using your products.

Improved ROI
b

When implemented properly, customer loyalty programs can provide a good return on investment for the organisation.

Loyalty
program

Customer profile, points & rewards, news, chatbots, follow-ups, promotions.

My account
b

A customer creates a personal account to access information on purchases and latest transactions and news.

Customer
journey

Map the overall website journey experience and track it across all devices.

Customer
engagement

Loyalty programs increase customers’ level of interaction with your brand, helping them to feel more engaged and connected.

Merchandising
b

Benefit from the AI and machine-learning techniques to further optimise your price setting, display designs and your marketing strategies.

Testimonials

What our clients say.

notos-logo
Pobuca is our trusted advisor for CRM and IT integration. With Pobuca Suite, we communicate better, control our B2B sales and manage our 1.5m members loyalty program. We feel that our line of business systems is in good hands - they understand the special needs of a retailer.
Argyris Patousias
Group IT Director
Schneider-logo
The company has been implementing its digital transformation, investing in innovation. The scope of our company is to make use of Digital Technology that will directly deliver business functionality. Pobuca achieved this with Pobuca Loyalty, by elevating our customers’ loyalty behavior, so as to enhance the sales and loyalty sections of our business operations.
Spyros Papadopoulos
Channel Marketing Manager of Schneider Electric
kafkas-logo
Pobuca was the most suitable partner for the installation, support, and customization of Microsoft Dynamics CRM to our own needs and the successful connection with other business systems.
George Kanios
IT Director
BSB-logo
We have trusted Pobuca for our loyalty program. The project has been flawless, having reflected our requirements while also being delivered on time, within the agreed schedules, and with perfect execution of the deliverables. To date, the operation of our BSB REWARDS based on Pobuca's solutions has been impeccable and absolutely satisfactory. Many thanks Pobuca!
Kostas Kalathas
E-Business Manager
gant-logo
We would like to express our satisfaction with our cooperation regarding the re-development of Gant Club. Pobuca team did a very professional job offering their deep technical expertise and commercial marketing approach. The highlight of our collaboration was the launch of the first Loyalty AI chatbot in Greece. We highly recommend Pobuca and the development team, and we look forward to working with them on future projects.
Korina Papadopoulou
Retail Operations Director
levante-ferries-logo
Pobuca’s solution gave our company the necessary tools and insights to better understand our customers’ behavior and to automate our operation and marketing communication with them
Stratis Apergis
CEO
elviomex-logo
As a team consisting of many people of different ages, education levels, and mentality, it was a challenge to install a system that everybody would enjoy using daily. Therefore, having a tool easy to use motivated our employees and made Microsoft Teams necessary for their business. Moreover, following Pobuca consulting, we are improving this tool day by day to get the maximum of it.
Leonidas Avgerakis
CEO
veror-logo
Since the first approach with Pobuca, we felt we were in the right hands. Besides their deep technical expertise and commercial marketing approach, they focus highly on results, always applying a practical approach to bring optimal solutions.
Marketing Director Balkans
CEO