Telcos

Offer an omni-channel communication experience across all customer touchpoints; optimise retention, acquisition, end user support and reduce operational costs.

 

How we can help

Helping you optimize your operating system and processes and analyze real-time data through AI algorithms throughout your customer’s journey across channels, synching your customers, employees, products, and operations.

Challenges

Customer
acquisition

Optimise online customer acquisition strategy.

Customer
experience

Improve customer experience and drive customer loyalty and retention through multiple touchpoints.

 

Product

Get feedback to optimise benchmarking and application development.

Support

Improve customer experience by enabling high quality, consistent customer service.

Customer
journeys

Map customer journey and optimize its flow across your platform.

Employee
voice

Listen to your employees to minimise risk, improve experience and optimise your processes.

Costs

Optimising processes to reduce call-centre handling times.

Real time
data

Process your big data and ensure that they remain secure and GDPR-compliant.

Features

Campaigns

Our tailor-made campaign management solutions can help you build unique long-term relationships using a 1:1 marketing approach.

 

Sales

Drive your new sales and customer management processes and the customer experience one step ahead. Receive chat and voice orders from your customers through an AI bot.

Touchpoints

Leverage AI technology to upgrade your services and offer better and innovative Customer eXperience via digital touchpoints: web, mobile, bot.

Loyalty
program

Customer profile, points & rewards, news, chatbots, follow-ups, promotions.

 

My account

A customer creates a personal account to access information on purchases and latest transactions and news.

 

Customer
journeys

Map the overall website journey experience and track it across all devices.

End user support

Evaluate call agents on interaction, offered experience and empathy.

360º customer info

Check customers’ info in real time, track their activity and contact them across different touchpoints.

Marketing

Increase awareness, create seamless visitor experiences, and automate customer journeys.

Workflow

Monitor key business processes, save time and boost your team’s productivity easily and simply. Create, communicate, collaborate, and get great work done just in one place.

Insights

The right management information system to get insights, predict behaviors, take better business decisions and drive your business growth with BI.

Benefits

Referrals

Satisfied customers are more likely to recommend your products to their network, increasing your brand awareness.

Manage
information

A management information system designed to Improve your operational efficiency and add value to existing products, helping managers to make better decisions.

 

Improved ROI

When implemented properly, customer loyalty programs can provide a good return on investment for the organisation.

Customer
engagement

Loyalty programs increase customers’ level of interaction with your organisation, helping them to feel more engaged and connected.

Testimonials

What our customers say about us.