The economic impact of CX & Loyalty investments
December 4, 2023
According to respondents from large enterprises, every $1 spent on customer experience delivers a $3 return. However, less than…
CX
Postal services – The 10 most common CX fails and how to fix them
November 27, 2023
CX is a key factor that influences the success of postal services in today’s competitive market. Postal services need to
Celebrating CX Day: 10+1 innovative ideas for Customer Experience enthusiasts
September 29, 2023
Celebrate CX Day and make it a memorable event that not only engages your team but also leaves a lasting
How CX plays a vital role in Healthcare
September 26, 2023
The healthcare industry, like any other, is not immune to the rising expectations of patients who demand personalized, convenient, and
7 possible ways AI will change the CX game for financial services
September 22, 2023
In this exciting era, several AI trends are poised to reshape the landscape of CX, offering enhanced personalization, convenience, and…
7 Best Practices for B2B Customer Experience
July 21, 2023
But what does CX mean in the B2B context? How can B2B companies improve their Customer Experience? Here are 7