Embracing AI’s imperfections: Why ‘Less Wrong’ is the new ‘Always Right’
March 31, 2025
In my presentations about artificial intelligence (AI), the most frequent comment I receive is,
“Yes, but AI makes mistakes.”
CX
Emotional AI: how machines are learning to understand and improve human emotions in CX
March 17, 2025
In today’s rapidly evolving digital landscape, businesses increasingly turn to Artificial Intelligence (AI) to enhance Customer Experience (CX). Emotional AI
The gamepad of existence: Why reality feels stranger than we can imagine
March 17, 2025
The rise of artificial intelligence—and particularly the approaching dawn of Artificial Super Intelligence (ASI)—is about to pull back the curtain
The subscription economy: how the shift to membership-based models is reshaping CX
February 17, 2025
The business landscape has been transformed with the rise of the subscription economy. From streaming services like COSMOTE TV and
The last human skill: finding the right problem to solve in the age of AI
February 12, 2025
Throughout history, problem-solving has been at the heart of human progress. But solving a problem is only half the battle—the
The zero-value intelligence disruption
January 30, 2025
For centuries, intelligence has been a defining factor of success in business, education, and innovation.