AI and Emotions – Isidoros Sideridis presents at the 8th Customer Service Conference in Crete

A thought-provoking talk at EIEP’s 8^th Customer Service Conference, exploring whether AI can have emotions and what that means for the future of customer experience.

On April 29^th, at the 8^th Customer Service Conference by EIEP in Heraklion, Crete, Isidoros Sideridis, CEO of Pobuca, delivered a thought-provoking talk exploring one of today’s most fascinating questions: Can Artificial Intelligence have emotions? His presentation delved into the intersection of emotional intelligence and AI, highlighting the ethical considerations and transformative potential of this technology in reshaping the customer experience. The session invited attendees to reflect on empathy, trust, and responsibility in an increasingly AI-driven world.