El 89 % de los retailers mide la CX (Customer Experience o Experiencia Cliente) a través de encuestas por correo electrónico, lo cual no les permite aprovechar los datos no estructurados y la voz del cliente. Los últimos avances en inteligencia artificial permiten analizar qué dice cada cliente en cada...
Mida y mejore la CX más
Measure & improve CX beyond surveys
Join our webinar on June 28th, to discover the CX landscape, the importance of measuring CX beyond surveys, and successful CX case studies.
CX trends: the 2022 edition
Join Isidoros and Stavros in a 1-hour discussion about the Customer Experience and Loyalty trends that will dominate 2022 and discover how to measure and improve CX beyond surveys.
Accelerate your Customer Service through the latest tech trends
Customer Service departments play a primary role in Customer Experience and retention.
The secret recipe of the omnichannel CX
In Pobuca we have had a successful collaboration with Everest, one of the largest companies in the field of food and beverages in Greece.
The future of CX
Which will be the future CX challenges and trends? How can AI drive CX to the next level?