7 tips on building strong Customer Relationships
August 18, 2022
All business decisions can have an impact on how customers view their relationship with the company, as customer relationships, that
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Why brands cannot ignore Customer Experience
July 15, 2022
Customer Experience (CX) is nothing less than how your customers feel in the sum of their interactions with your business
Does the retail industry need sentiment analysis?
June 15, 2022
Just one negative customer experience can make over a quarter of customers leave the brand for good; at the same
Transforming speech analytics; from a high-level tipping tool to a customer experience disruptor
May 12, 2022
In their quest for an even better Customer Experience, customer-facing companies are starting to understand that their quest might not
Pobuca Experience Cloud can turn you into a CX leader
April 20, 2022
While Customer Service (CS) is focused on a specific part of the customer interaction with a brand, Customer Experience (CX)
Voice of the Customer (VOC); the right survey or is there more into it?
March 18, 2022
Voice of the Customer (VOC) is the guiding light for brands and retailers, allowing them to be insightful and responsive