How AI can help retailers to upgrade CX

As we are approaching the post-pandemic era, we find many businesses have put their focus on artificial intelligence, with global spending on AI being expected to double by 2024, turning AI into a cornerstone of retail in the years to come.

6+1 CX opportunities for retailers

From pandemic-related in-store shopping restrictions and supply chain issues to creating new experiences for the customers, the last couple of years has been full of challenges

Upscale Customer Experience with Loyalty marketplaces

It is no secret that we are moving past the time where a single platform selling a single range would be a customer’s first choice; marketplaces are becoming the next big thing, as the umbrella platforms that are offering customers a “shopping mall”