CRM: the marketing tool for customer relationship
May 12, 2021
CRM stands for customer relationship management or the process of managing interactions with existing and prospective customers during the sales
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Customer Experience trends for 2021
May 3, 2021
Although the pandemic has had a huge effect on our behavior, the trends that stand out, and the ones that
Why is customer engagement so important for your business?
April 29, 2021
Customer engagement can be regarded as the emotional connection that develops between a customer and a brand, and entails all
How to measure customer Loyalty
April 19, 2021
It is admittingly hard to measure customer loyalty, as it is a feeling or even better an indication of an
The best customer engagement strategies and tactics; 2021 version
April 16, 2021
Although everybody knows that without engaged and loyal customers, things can get pretty tough, many brands tend to pay more
The best CRM for small businesses
April 8, 2021
Is there really a need for a CRM for small businesses? Not really. That is if you don’t want to