Beyond the bot: 3 Customer Service trends that will shape brand reputation in 2025
May 28, 2025
Why Customer Service is now brand strategy
Blog
The CX revolution in financial services: how banks can turn CX into a revenue engine
May 15, 2025
In the world of financial services, the link between customer experience (CX) and revenue is no longer up for debate.
Redesigning CX in 2025: the 5 critical frontiers businesses must conquer
April 28, 2025
In 2025, Customer Experience (CX) isn’t just about delivering satisfaction—it’s about minimizing friction.
The role of blockchain in CX: building trust and transparency
April 2, 2025
In an era when customers demand transparency, security, and authenticity from the brands they interact with, businesses are constantly seeking
Emotional AI: how machines are learning to understand and improve human emotions in CX
March 17, 2025
In today’s rapidly evolving digital landscape, businesses increasingly turn to Artificial Intelligence (AI) to enhance Customer Experience (CX). Emotional AI
The subscription economy: how the shift to membership-based models is reshaping CX
February 17, 2025
The business landscape has been transformed with the rise of the subscription economy. From streaming services like COSMOTE TV and