The rise of the global coronavirus pandemic has created unparalleled opportunities for solution providers to drive sales of collaboration and Unified-Communications-as-a-Service (UCaaS) solutions such as Microsoft Teams and Zoom, establishing video conferencing as an absolute must on remote working.

While the first lockdown on the Covid-19 has changed our lives and working routines, we would have never imagined, the autumn lockdown that has followed the ‘’carefree’’ summer season, was surely set to bring the big change to our customer habits, as well.

Yes, Black Friday is definitely about sales and seeing these numbers grow, but does this really tell the whole story?

November 27th is the day of the upcoming Black Friday, with retailers trying to prepare their online sites to withstand the growing numbers of online shoppers at the same place, in a complicated equation very hard to solve.

There could be times when all the right collaboration tools are there, so is the team’s skillset, yet magic doesn't seem to happen and you don’t exactly know where to look into, tools or people?

On the first Tuesday in October, the CX community celebrates CX day as an opportunity to acknowledge great customer experience work, discover professional CX development opportunities, and strengthen professional networks. And this is how CX Day 2020 looks at a glance.