How to measure customer engagement
March 26, 2021
Customer engagement is the sum of regular interactions, communications that could create a relationship between an organization and its customers,
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What makes a great customer experience
March 16, 2021
So, what makes a customer experience a great one? Before getting into this, we might need to take a step
9+1 activities to boost customer engagement
March 11, 2021
Most people will tell you that the most important thing in business is customer acquisition. And this can’t be wrong.
How to improve your Customer Experience
March 5, 2021
This is an effort that entails the sum of your organization’s attention and commitment and a crystal-clear customer experience strategy
Kickstart 2021 with Customer Voice
January 11, 2021
2021 has arrived unevenly as it seems, and has to carry 2020’s pendings on its shoulders while getting things back
Moving from teleconferencing to the teleworking era with Microsoft Teams
December 8, 2020
The rise of the global coronavirus pandemic has created unparalleled opportunities for solution providers to drive sales of collaboration and
How to turn holiday shoppers into loyal customers
December 4, 2020
While the first lockdown on the Covid-19 has changed our lives and working routines, we would have never imagined, the
Black Friday 2020; survival of the fittest or CX’s time to evolve?
November 24, 2020
Yes, Black Friday is definitely about sales and seeing these numbers grow, but does this really tell the whole story?
How to sail through Black Friday 2020; the retailers’ guide
November 12, 2020
November 27th is the day of the upcoming Black Friday, with retailers trying to prepare their online sites to withstand
7+1 tips to boost team motivation
October 19, 2020
There could be times when all the right collaboration tools are there, so is the team’s skillset, yet magic doesn’t
CX Day and 8 + 8 tips on how to keep celebrating for the years to come
October 6, 2020
On the first Tuesday in October, the CX community celebrates CX day as an opportunity to acknowledge great customer experience
Tips & tactics for a powerful B2B LinkedIn strategy
September 25, 2020
If you have content to distribute, which you definitely should, LinkedIn has to be your B2B marketing strategy’s first stop.