In their quest for an even better Customer Experience, customer-facing companies are starting to understand that their quest might not
While Customer Service (CS) is focused on a specific part of the customer interaction with a brand, Customer Experience (CX)
Voice of the Customer (VOC) is the guiding light for brands and retailers, allowing them to be insightful and responsive
Understanding the customer will never cease to be a source of competitive advantage for retailers, having the right insights to
As we are approaching the post-pandemic era, we find many businesses have put their focus on artificial intelligence, with global
From pandemic-related in-store shopping restrictions and supply chain issues to creating new experiences for the customers, the last couple of
