CRM: the marketing tool for customer relationship
May 12, 2021
CRM stands for customer relationship management or the process of managing interactions with existing and prospective customers during the sales
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Customer Experience trends for 2021
May 3, 2021
Although the pandemic has had a huge effect on our behavior, the trends that stand out, and the ones that
Why is customer engagement so important for your business?
April 29, 2021
Customer engagement can be regarded as the emotional connection that develops between a customer and a brand, and entails all
How to measure customer Loyalty
April 19, 2021
It is admittingly hard to measure customer loyalty, as it is a feeling or even better an indication of an
The best customer engagement strategies and tactics; 2021 version
April 16, 2021
Although everybody knows that without engaged and loyal customers, things can get pretty tough, many brands tend to pay more
The best CRM for small businesses
April 8, 2021
Is there really a need for a CRM for small businesses? Not really. That is if you don’t want to
What is a CRM? Why is so important?
April 2, 2021
CRM refers to the software that is used by enterprises with all customer interactions for developing, retaining, and acquiring customers.
Loyalty program for small businesses
March 30, 2021
Customer loyalty is not earned easily. Customers will be loyal to the company, as long as it helps them fulfill
How to measure customer engagement
March 26, 2021
Customer engagement is the sum of regular interactions, communications that could create a relationship between an organization and its customers,
What makes a great customer experience
March 16, 2021
So, what makes a customer experience a great one? Before getting into this, we might need to take a step
9+1 activities to boost customer engagement
March 11, 2021
Most people will tell you that the most important thing in business is customer acquisition. And this can’t be wrong.
How to improve your Customer Experience
March 5, 2021
This is an effort that entails the sum of your organization’s attention and commitment and a crystal-clear customer experience strategy