The best tips for great Customer Service in 2021
September 23, 2021
Yes, you might have a truly great product or a service that brings real value to your customers’ lives.
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The Customer Experience in the retail world
September 16, 2021
It is a fact that the backbone of retail has always been physical sales, having customer experience being correlated with
How to measure Customer Experience
September 6, 2021
Customer experience is the overall feel you leave with your customers after their interaction with you, a projection of their
Leverage digital customer engagement
August 4, 2021
In today’s digital world, consumers want their relationship with each brand to grow into something more meaningful, making businesses to
Microsoft Dynamics 365: a CRM for your needs
July 29, 2021
CRM stands for customer relationship management. It’s a category of integrated, data-driven software solutions that improve your interactions your customers.
How to choose a CRM software
July 21, 2021
Everybody knows that a CRM system is a must for any B2B business. But, how do you choose the right
CX glossary the key factor for business growth and success
July 1, 2021
As the Digital Era keeps pushing us away from the traditional product-oriented models to customer-driven business approaches, Customer Experience (CX)
10 benefits of loyalty program for customers
June 29, 2021
Customer loyalty occurs when a customer prefers a particular company consistently over its competitors. When customers are loyal, their buying
Insightful knowledge shapes future business’ landscape
June 17, 2021
If there is anything that the pandemic has brought to the business, is an abrupt digital acceleration; businesses that are
How to choose your loyalty platform
June 9, 2021
While a loyalty program can boost your business, choosing the right platform is the one that would bring in your
Your lead scoring strategy for a great Customer Engagement
May 27, 2021
Most people will tell you that the most important thing in business is customer acquisition. And up to a point,
How to boost employee loyalty
May 17, 2021
Today’s companies are challenged with keeping up with the needs and demands of their employees and it seems that their