The challenges of building a churn model
November 7, 2022
The churn rate is very important in the retail industry, as it provides clarity on the quality of the business,
marketing
How to predict customer churn
November 7, 2022
Customer churn is a business metric that measures the number of customers, accounts, etc. that a business has lost over
CX optimization is great, but just one side of the story
October 31, 2022
How Decision Intelligence (DI) has arrived to support, augment and automate business decisions.
Turn CX into your biggest Black Friday and Cyber Monday offer
October 25, 2022
Making both of those days as easy and as personal, while providing a seamless customer experience, will be what sets
Isidoros Sideridis participated as a speaker in the “CX & Loyalty Conference”
October 25, 2022
On the 18th of October, KMPG held the “CX & Loyalty Conference” with this year’s main theme “All about Experience”.
The CX mindset that drives success
October 4, 2022
CX enters a new, brave era, where CX professionals, from leaders to agents, will be required to have the right