The rise of Artificial General Intelligence; good or bad for humankind?
May 2, 2023
How would a society react if 50% of its people are actually unemployed living by a Universal Income?
marketing
Customer Experience and Customer Service: where they meet
May 2, 2023
Let’s have a better look into the key points of convergence and/or synergy between Customer Experience and Customer Service.
17 key Customer Loyalty & Customer Retention statistics
April 13, 2023
These 17 customer retention statistics below show how the experience and service that organizations provide can impact retention.
How Generative AI and ChatGPT can shape the future of work
April 12, 2023
This article is a summary of Isidoros Sideridis AI-interview with Fotis Draganidis, Partner Development Manager at Microsoft.
Isidoros Sideridis participated as a speaker at the Customer Service Conference in Kalamata
March 29, 2023
Isidoros Sideridis delivered an inspiring talk on the transformative potential of Generative AI in Customer Service and marketing.
Volton gains a competitive advantage in Customer Experience with Pobuca Experience Cloud
March 28, 2023
Over 50.000 Volton customer conversations have been analyzed by Pobuca Experience Cloud until today. With the use of Artificial Intelligence