Telcos
How we can help
Helping you optimize your operating system and processes and analyze real-time data through AI algorithms throughout your customer’s journey across channels, synching your customers, employees, products, and operations.
Challenges
Customer acquisition
Optimise online customer acquisition strategy.
Customer experience
Improve customer experience and drive customer loyalty and retention through multiple touchpoints.
Product
Get feedback to optimise benchmarking and application development.
Support
Improve customer experience by enabling high quality, consistent customer service.
Customer journeys
Map customer journey and optimize its flow across your platform.
Employee voice
Listen to your employees to minimise risk, improve experience and optimise your processes.
Costs
Optimising processes to reduce call-centre handling times.
Real time data
Process your big data and ensure that they remain secure and GDPR-compliant.
Features
Campaigns
Βuild unique long-term relationships using a 1:1 marketing approach wιth οur tailor-made campaign management solutions.
Sales
Drive your new sales and customer management processes and the customer experience one step ahead. Receive chat and voice orders from your customers through an AI bot.
Touchpoints
Leverage AI emerging technologies to upgrade your services and offer better and innovative customer experience via digital touchpoints: web, mobile, bot.
Loyalty program
Motivate your customers through points & rewards, news, chatbots, follow-ups, promotions.
My account
Personal customer account to access information on purchases and latest transactions and news.
Customer journeys
Map the overall website journey experience and track it across all devices.
End user support
Evaluate call agents on interaction, offered experience and empathy.
360º customer info
Check customers’ info in real time, track their activity and contact them across different touchpoints.
Marketing
Increase awareness, create seamless visitor experiences, and automate customer journeys.
Workflow
Monitor key business processes, save time and boost your team’s productivity easily and simply. Create, communicate, collaborate, and get great work done just in one place.
Insights
The right management information system to get insights, predict behaviors, take better business decisions and drive your business growth with BI.
Benefits
Referrals
Satisfied customers are more likely to recommend your products to their network, increasing your brand awareness.
Manage information
A management information system designed to Improve your operational efficiency and add value to existing products, helping managers to make better decisions.
Improved ROI
When implemented properly, customer loyalty programs can provide a good return on investment for the organisation.
Customer engagement
Loyalty programs increase customers’ level of interaction with your organisation, helping them to feel more engaged and connected.
Testimonials
What people say about Pobuca
The company has been implementing its digital transformation, investing in innovation. The scope of our company is to make use of Digital Technology that will directly deliver business functionality. Pobuca achieved this with Pobuca Loyalty, by elevating our customers’ loyalty behavior, so as to enhance the sales and loyalty sections of our business operations.
Pobuca is our trusted advisor for CRM and IT integration. With Pobuca Suite, we communicate better, control our B2B sales and manage our 1.5m members loyalty program.
