CX SOLUTIONS - TELCOS
Optimize all your customer
touchpoints and increase
customer satisfaction
Optimize your operating system and processes and analyze real-time data through AI algorithms throughout your customer’s journey across channels, by acquiring a 360º Customer View and synching your customers, employees, and products.
Mastering the Telcos challenges
with Pobuca Experience Cloud
Acquire new
customers
Design an efficient customer acquisition strategy and decrease churn rate.
Elevate Customer
Service
Improve customer experience by enabling high-quality & consistent customer service across the different touchpoints.
Real-time data
banalysis
Process your big data and ensure that they remain secure and GDPR-compliant.
Pobuca Experience Cloud features
360º customer view
b
Collect customers’ info, track their activity, and contact them across different touchpoints.
Insights
b
Access customer insights, predict behaviors, and take better business decisions that drive your business growth.
Touchpoints
b
Offer various touchpoints to your customers and provide a seamless experience of customer service.
Customer Service
Evaluate call agents by analyzing their interactions with AI. Monitor their performance and the level of customer experience that they offer.
Omnichannel
bcampaigns
Increase awareness, create seamless visitor experiences, and automate customer journeys.
Pobuca Experience Cloud benefits
Referrals
b
Satisfied customers are more likely to recommend your products to their network, increasing your brand awareness.
Manage
information
A management information system designed to Improve your operational efficiency and add value to existing products, helping managers to make better decisions.
Improved ROI
b
When implemented properly, customer loyalty programs can provide a good return on investment for the organisation.
Customer
engagement
Loyalty programs increase customers’ level of interaction with your brand, helping them to feel more engaged and connected.
Testimonials
What our clients say.
