Building CX excellence through company culture: a practical guide
July 30, 2025
In the world of financial services, the link between customer experience (CX) and revenue is no longer up for debate.
AI
Are you ready for Agentic AI customers? How autonomous shoppers will redefine your Customer Experience
July 15, 2025
Imagine waking up one morning to find your groceries already delivered, your favorite skincare restocked, and your kids’ school supplies
Beyond branding: when AI meets human creativity
July 2, 2025
What begins as a conversation about branding and innovation quickly expands into deeper questions around consciousness, intellectual property, and the
Amazon goes all-in on AI — Here’s the wake-up call for you!
July 1, 2025
“Technologies like Generative AI are rare; they come about once-in-a-lifetime and completely change what’s possible for customers and businesses.”
Agentic AI and Customer Experience: 2+1 practical tips to prepare for the future of engagement
June 30, 2025
Welcome to the Agentic Era of Customer Experience
Customer expectations have changed. Again.
Isidoros Sideridis on executive strategy in the age of AI at EASE’s “Mapping the AI Executive Decisions Space”
June 19, 2025
Isidoros Sideridis joined top leaders at EASE’s AI Talk Series to explore how executives can turn AI’s global disruption into