Retail

Retail

Helping you analyse your data through AI algorithms throughout your customer’s journey across channels, to take all the right decisions on retail sales, merchandising and inventory control.

       

How we can help

Offer an omnichannel experience and follow your customers along their journey; process and analyze your consumers’ input from agent notes, emails, chats, surveys, ratings and reviews, social media, and online communities to understand your customer preferences and experiences.

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Challenges

Customer management

Manage your relationships and interactions with customers and potential customers through multiple touchpoints.

Store

Monitor your work and customer’s feedback throughout the buyer’s journey in store.

Repeat sales

Increase your returning customers and the repeat sales.

Brand identity

Assess your customer’s perception of brand identity and product value.

AI

Use AI and machine-learning techniques to deploy your go-to-market strategy and optimise distribution management.

Data

Process your data and ensure that all data processes and security operations are GDPR-compliant.

Features

Campaigns

Our tailor-made campaign management solutions can help you build unique long-term relationships using a 1:1 marketing approach.

Orders

Drive your orders procedure and the customer experience one step ahead. Receive chat and voice orders from your customers through an AI bot.

Touchpoints

Leverage AI technology to upgrade your services and offer better and innovative Customer eXperience via digital touchpoints: web, mobile, bot.

Loyalty program

Customer profile, points & rewards, news, chatbots, follow-ups, promotions.

My account

A customer creates a personal account to access information on purchases and latest transactions and news.

Customer journey

Map the overall website journey experience and track it across all devices.

Customer service

Evaluate call agents’ performance in terms of interaction,offered experience and empathy.

Customer info

Collect customers’ info, track their activity and contact them across different touchpoints.

Retail sales

Drive your retail sales procedure and the customer experience one step ahead. Receive chat and voice orders from your customers through an AI bot.

Marketing

Increase buyer awareness, create seamless visitor experiences, and automate customer journeys.

Collaboration

Save time and boost your team’s productivity easily and simply. Create, communicate, collaborate, and get great work done just in one place.

Insights

Never lose meaningful data again! Get insights, predict behaviors, take better business decisions and drive your business growth with BI.

Benefits

Referrals

Satisfied customers are more likely to recommend your products to their network, increasing your brand awareness.

Returning customers

As loyalty programs reward customers for their loyalty, they are more likely to continue using your products.

Improved ROI

When implemented properly, customer loyalty programs can provide a good return on investment for the organisation.

Customer engagement

Loyalty programs increase customers’ level of interaction with your brand, helping them to feel more engaged and connected.

Merchandising

Benefit from the AI and machine-learning techniques to further optimise your price setting, display designs and your marketing strategies.

Testimonials

What our customers say about us.

Build customer experiences that matter!

Request a demo now!