MEASURE CX

Turning customer
voice into experience
alerts

Build the right B2C solution to leverage AI to turn raw, natural language customer feedback into structured data sets of customer experience alerts and insights.

Features

Bring customer experience from traditional retail to the omni-channel era.

Customer
view

Have an omni-channel, cross-departmental view of the customer’s transactions and experiences.

Know
your customer

Bring customers closer to the brand, becoming more proactive and resilient to crises.

Unstructured
data

Monitor, assess, and analyze customer input, and turn big data into actionable insights and reports.

Solutions

Omnichannel CX – The 3 steps to make it happen!

Know your
customers

Identify your customers and
make the right segmentation
based on their demographics
and preferences.

Collect and process
feedback

Collect customer feedback from
all available touchpoints,
process it, and make the most
out of it.

Turn feedback into
valuable insights

Extract actionable insights out
of the already available
customer feedback on how to
improve CX.

Benefits

Enhance your brand, keep customers happy, and optimize your processes.

Plug and
play

Seamlessly integrate across customer service touchpoints and start building a customer database on new or already existing entries in your CRM system.

Resilience
b

Stay resilient and proactive by automating responses based on those segments, alerts and valuable insights for CX optimization.

Analyze
b

Analyze what your customers say and build segments based on their needs and customer experience alerts.

Business
knowledge

Run campaigns, oversee processes, analyze data, & convey them to business knowledge.

Enhance your brand
b

Identify and leverage potential ambassadors that would enhance the brand’s footprint.