Insurance
How we can help
Connecting your customers, employees, products, and operations and processing your big data through AI algorithms with insights on your customer’s experience and member journey.
Challenges
Member insights
Gain insight into the member experience to earn loyalty and improve CAHPS results.
360º access
Control access to brokers, policy holders, employees, in a centralized manner at minimal technical requirements.
Regulatory compliance
Make sure that regulations are met and alerts users about emerging trends such as spikes in complaints volume.
Customer journeys
Map customer journey and optimize its flow across your platform.
Database organisation
Process your big data and ensure that all data processes are secure and GDPR-compliant.
Features
My account
A member creates a personal account to access insurance contract information, transactions and latest news.
Mobile app features
A personal assistant with contact details of stuff with access on the spot, records/documentation, tips & articles.
Loyalty program
Customer profile, points & rewards, news, chatbots, follow-ups, insurance articles.
Customer journeys
Map the overall website journey experience and track it across all devices.
Customer service
Evaluate call agents’ performance in terms of interaction, offered experience and empathy.
Member info
Collect members’ info, track their activity and contact them across different touchpoints.
Segmentation
Perform segmentation and personalized journeys based on customers’ interests and interactions.
Marketing
Increase awareness, create seamless visitor experiences, and automate customer journeys.
Support
Adopt an intelligent call center. Deliver tailored support across all digital channels with AI-enabled experiences and ensure consistency.
Contacts
Manage and share your contacts with your peers with just a click. Automate everyday tasks with Pobuca bot, your virtual assistant.
Processes
Optimise your processes and control your service level, managing a policy’s entire lifecycle in a quick and friendly environment for your staff and customers
Insights
Get insights, predict behaviors, take better business decisions and drive your business to growth with BI.
Benefits
Referrals
Satisfied customers are more likely to recommend your products to their network, increasing your brand awareness.
Returning customers
As loyalty programs reward customers for their loyalty, they are more likely to continue using your services.
Improved ROI
Optimize your processes for a good return on investment for your organisation.
Customer engagement
Loyalty programs increase customers’ level of interaction with your organization, helping them to feel more engaged and connected.
Testimonials
What people say about Pobuca
The company has been implementing its digital transformation, investing in innovation. The scope of our company is to make use of Digital Technology that will directly deliver business functionality. Pobuca achieved this with Pobuca Loyalty, by elevating our customers’ loyalty behavior, so as to enhance the sales and loyalty sections of our business operations.
Pobuca is our trusted advisor for CRM and IT integration. With Pobuca Suite, we communicate better, control our B2B sales and manage our 1.5m members loyalty program.
