Healthcare

Healthcare

We offer a personalized and unique patient experience based on insights, analytics and reports powered by AI and ML technologies.

       

How we can help

Customer engagement and loyalty solutions that will empower the healthcare organizations to offer a 360° experience, increase customer and employee satisfaction, optimize operational costs, and enhance their brand’s reputation.



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Challenges

Customer Experience

Improve customer experience through multiple touch-points.

Service

Bridge perception gap between organization and patient.

Customer journey

Map customer journey and optimize its flow.

Data

Ensure that all data processes are GDPR-compliant.

Benefits

Referrals

Satisfied patients are more likely to recommend to their friends and family, increasing business and profitability considerably.

Returning customers

As loyalty programs reward customers for their loyalty, they are more likely to return when they need additional services.

Improved ROI

When implemented properly, customer loyalty programs can provide a good return on investment for the organisation.

Customer engagement

Loyalty programs increase customers’ level of interaction with the healthcare organisation, helping them to feel more engaged and connected.

Features

My account

A patient creates a personal account to : find a doctor and schedule appointment, get an online diagnosis, store and access medical records.

Virtual visit

For non-emergencies, a patient can have an online diagnosis or prescription online through a 10-minute scheduled or ad-hoc virtual visit.

Mobile app features

A personal assistant with: contact details of stuff with access on the spot, records/documentation, tips & articles based on patient’s health condition.

Loyalty program

Patient profile, points & rewards, virtual appointments & medical records, news, chatbots, medical follow-ups, personalized health articles.

Customer journeys

Map the website journey experience and track it across all devices.

Customer service

Evaluate call agents’ performance in terms of interaction,offered experience and empathy.

Patients info

Collect patients info, track their activity and contact them across different touch-points.

Segmentation

Perform patient segmentation and personalized journeys based on their activities & interactions.

Insights

Gain insight into pain points through analytical reports to improve customer experience and increase revenue.

Testimonials

What people say about Pobuca

Boost productivity and increase revenue!

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