How to succeed
Get the most out of your CRM & Loyalty projects
Explore best practices and processes, perform customer segmentation and leverage our expertise and successful methodology to ensure that your projects remain on budget and generate revenue.
Why do 50% of CRM projects fail?
No knowledge of latest trends and lack of expertise to create a reliable roadmap tailor made for your company.
Limited or not experienced corporate resources to undertake the design and day-to-day work.
Metrics and KPIs
Lack of knowledge or use of improper success metrics and KPI’s, ROI.
ROI planning. Lack of financial pattern and prior experience to create a reliable ROI plan.
Finding together the best solution to add value to your company and your customers.
Identify the gap between where you stand now and the solution, helping you step by step to identify the objectives to be met , define the characteristics business and technical) , set proper KPIs and create a reliable ROI plan.
Customer success services
Analyse best practices, trends and processes to find the solution with the right business and technical characteristics that will add value to your business, undertaking the day to day tasks and ensuring that the KPIs and metrics are met.
Helping you build customer engagement.
Defining company’s and customer’s objectives both qualitative and quantitative in terms of mission statement, corporate objectives, customer requirements, fundamental KPIs and time planning.
Empower decision making with the industry’s latest loyalty trends and best practices, potential limitations, preferable characteristics and type of reward based on your profit and company’s strategy.
Defining the loyalty scheme characteristics and setting the metrics on topics such as points ratio, tiers/levels and performance.
Redesign registration, reward and redemption processes by optimising the existing IT infrastructure by leveraging any existing technology and ensuring their seamless integration.
Reliable ROI calculation projection planning, based on industry – focused ROI patterns and models that include financial data and realistic assumptions on how to change the consumer behaviour.
Customer success services
The right tools to address the full scope of customer engagement challenges across all levels.
Evaluating the results of the solution and identifying the success of the project, with valuable information on modern trends, while keeping the roadmap of the project updated and within budget.
Acting as your experienced consultants, we recommend and plan initiatives that generate revenue or decrease the internal costs.
Running the campaigns, overseeing all processes, analyzing all data and conveying them to business knowledge.