Grow your business

Get the most out of your CRM & Loyalty projects

Explore best practices and processes, perform customer segmentation and leverage our expertise and successful methodology to ensure that your projects remain on budget and generate revenue.

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    Challenges

    Why do 50% of CRM projects fail?

    Expertise

    No knowledge of latest trends and lack of expertise to create a reliable roadmap tailor made for your company.

    Resources

    Limited or not experienced corporate resources to undertake the design and day-to-day work.

    Metrics and KPIs

    Lack of knowledge or use of improper success metrics and KPI’s, ROI.

    ROI plan

    ROI planning. Lack of financial pattern and prior experience to create a reliable ROI plan.

    Solutions

    Finding together the best solution to add value to your company and your customers.

    Gap analysis

    Identify the gap between where you stand now and the solution, helping you step by step to identify the objectives to be met, define the characteristics business and technical), set proper KPIs and create a reliable ROI plan.

    Customer success services

    Acting as external partners we undertake the day to day tasks of the project and ensure that the KPIs and metrics are met.

    Gap analysis

    Helping you build customer engagement.

    Corporate objectives

    Defining company’s and customer’s objectives both qualitative and quantitative in terms of mission statement, corporate objectives, customer requirements, fundamental KPIs and time planning.

    Best practices

    Empower decision making with the industry’s latest loyalty trends and best practices, potential limitations, preferable characteristics and type of reward based on your profit and company’s strategy.

    Solution characteristics

    Defining the loyalty scheme characteristics and setting the metrics on topics such as points ratio, tiers/levels and performance.

    Core processes

    Design registration, reward and redemption processes by optimising the existing IT infrastructure by leveraging any existing technology and ensuring their seamless integration.

    ROI analysis

    Reliable ROI calculation projection planning, based on industry – focused ROI patterns and models that include financial data and realistic assumptions on how to change the consumer behaviour.

    Customer success services

    The right tools to address the full scope of customer engagement challenges across all levels.

    Strategic

    Evaluating the results of the solution and identifying the success of the project, with valuable information on modern trends, while keeping the roadmap of the project updated and within budget.

    Tactical

    Acting as your experienced consultants, we recommend and plan initiatives that generate revenue or decrease the internal costs.

    Operational

    Running the campaigns, overseeing all processes, analyzing all data and conveying them to business knowledge.

    Our projects

    Where our technical expertise meets your business projects.

    Get in touch with our growth experts!

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