Consumer goods

Consumer goods

Understand your customer and provide the experience they want; process data with AI to drive loyalty, retention and merchandising and establish your brand.

       

How we can help

Helping you analyze your data through AI algorithms throughout your customer’s journey across channels and synch your people and operations, on a CRM platform that will define your digital transformation.

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Challenges

Customer experience

Improve customer experience and retain customer loyalty through multiple touchpoints.

Going digital

Make digital the frontline of your business with extensive information and the right customer management tools.

Buyer awareness

Build buyer awareness and establish your brand’s digital footprint across channels.

Seamless B2B experience

Work together with your partners to build seamless customer experiences.

Employee voice

Listen to your salespeople to minimize risk, improve experience and your internal working processes.

Data

Ensure your big data and ensure that all data processes and security operations are GDPR-compliant.

Features

Leads

Monitor and manage your sales leads no matter where they come from, either physical or by phone, online or through a third-party.

Customer journey

Offer engaging customer experiences across the customers’ journey with personalised messages and promotions on all devices.

Campaigns

Our tailor-made, omni-channel campaign management solutions can help you build unique long-term relationships using a 1:1 marketing approach and send automated service reminders via an AI tool.

Orders

Drive your orders procedure and the customer experience one step ahead. Receive chat and voice orders from your customers through an AI bot.

Touchpoints

Leverage AI technology to upgrade your services and offer better and innovative customer experience via digital touchpoints: web, mobile, AI bot.

Loyalty program

Register your members in your loyalty microsite to access customer profile, points & rewards, automotive news, chatbots, follow-ups, promotions, and microsites.

Customer success services

Get access to exclusive product features, tools, and resources to define your success goals and align people, processes and systems to achieve greater results.

Customer info

Know and grow your audiences getting all these AI-powered insights.

Marketing

Increase awareness, create personalised customer experiences, and automate customer journeys.

Collaboration

Create, communicate, collaborate, and get great work done with your colleagues and partners just in one place.

Insights

Get BI insights on sales potential and buyers’ behavioral characteristics, take better business decisions and drive your business growth.

Integrations

Manage diversified information, coordinate systems and align stakeholders involved throughout your with transit systems.

Benefits

Referrals

Satisfied customers are more likely to recommend your auto shop to their network, increasing your brand awareness.

Empower your people

Give the right tools and processes to do more in less time and improve accuracy.

Returning customers

As loyalty programs reward customers for their loyalty, they are more likely to continue visiting your dealership.

Improved ROI

When implemented properly, customer loyalty programs can provide a good return on investment.

Customer engagement

Loyalty programs and gamification features to increase customers’ level of interaction with your brand and help them feel more engaged and connected.

Merchandising

Benefit from the AI and machine-learning techniques to further optimise your price setting, display designs and your marketing strategies.

Testimonials

What people say about Pobuca

Build customer experiences that matter!

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