As the economy will soon get back into the full-throttle mode, let's reflect on the changes that the pandemic brought into our lives.
The second -digital- life of the consumers
As our digital self grows year by year, it shapes both our online interactions and behavior, with the help of AI.
What will the CX look like after COVID-19?
Customer Experience is certainly not fresh news, as it has been with us for a long time, but the catalyst of the pandemic brought us in front of new challenges and the need to adapt to the new normality of changing consumer behaviors.