Brands
How we can help
Helping you analyze your data with AI algorithms throughout your customer’s journey across channels, boosting peer collaboration and optimising brand and campaign management, customer retention and the sales pipeline.
Challenges
End user support
Evaluate call agents on interaction, offered experience and empathy.
360º data access
Centralize your customer information to be shared and accessed from any device.
Omni-channel feedback
Get omni-channel feedback for your products and services optimization.
Sales automation
Automate data entry and use customizable reports to empower your solutions selling.
Sales pipeline
Manage your solution selling pipeline to track the progress of your sales goals.
Customer journeys
Map customer journey and optimize its flow across your platform.
AI
Use AI and machine-learning techniques to prioritize your leads and focus on the most promising distributors, retailers and partners.
Data
Process your big data and ensure that they are secure and GDPR-compliant.
Features
Campaigns
Our tailor-made campaign management solutions can help you build unique long-term relationships using a 1:1 marketing approach.
Orders
Drive your orders procedure and the customer experience one step ahead. Receive chat and voice orders from your customers through an AI bot.
Touchpoints
Leverage AI technology to upgrade your services and offer better and innovative customer experience via digital touchpoints: web, mobile, bot.
Loyalty program
Customer profile, points & rewards, news, chatbots, follow-ups, promotions.
My account
Personal customer account to access information on purchases and latest transactions and news.
Customer journeys
Map the overall website journey experience and track it across all devices.
Customer service
Evaluate call agents on interaction, offered experience and empathy.
Customer info
Keep your buyers’ contact information, order details, delivery status and communications in one place.
Marketing
Increase awareness, create seamless visitor experiences and automate customer journeys.
Collaboration
Save time and boost your team’s productivity; create, communicate, collaborate, and get great work done just in one place.
Insights
Get insights, predict behaviors, take better business decisions and drive your business growth and new market development with BI.
Benefits
Brand management
Satisfied customers are more likely to recommend your products, facilitating your brand management and market positioning.
Customer retention
As loyalty programs reward customers for their loyalty, they are more likely to continue using your products.
Margin improvement
When implemented properly, customer loyalty programs can provide a good margin improvement and profit growth for the organisation.
Customer engagement
Loyalty programs increase customers’ level of interaction with your brand, helping them to feel more engaged and connected.
Testimonials
What people say about Pobuca
The company has been implementing its digital transformation, investing in innovation. The scope of our company is to make use of Digital Technology that will directly deliver business functionality. Pobuca achieved this with Pobuca Loyalty, by elevating our customers’ loyalty behavior, so as to enhance the sales and loyalty sections of our business operations.
Pobuca is our trusted advisor for CRM and IT integration. With Pobuca Suite, we communicate better, control our B2B sales and manage our 1.5m members loyalty program.
