Why prefer Voice of Customer over surveys?
November 25, 2022
So, it seems that customer surveys can no longer be regarded as the most accurate tool to collect unique customer
Blog
Turn CX into your biggest Black Friday and Cyber Monday offer
October 25, 2022
Making both of those days as easy and as personal, while providing a seamless customer experience, will be what sets
The CX mindset that drives success
October 4, 2022
CX enters a new, brave era, where CX professionals, from leaders to agents, will be required to have the right
7 tips on building strong Customer Relationships
August 18, 2022
All business decisions can have an impact on how customers view their relationship with the company, as customer relationships, that
Why brands cannot ignore Customer Experience
July 15, 2022
Customer Experience (CX) is nothing less than how your customers feel in the sum of their interactions with your business
Does the retail industry need sentiment analysis?
June 15, 2022
Just one negative customer experience can make over a quarter of customers leave the brand for good; at the same
Transforming speech analytics; from a high-level tipping tool to a customer experience disruptor
May 12, 2022
In their quest for an even better Customer Experience, customer-facing companies are starting to understand that their quest might not
Pobuca Experience Cloud can turn you into a CX leader
April 20, 2022
While Customer Service (CS) is focused on a specific part of the customer interaction with a brand, Customer Experience (CX)
Voice of the Customer (VOC); the right survey or is there more into it?
March 18, 2022
Voice of the Customer (VOC) is the guiding light for brands and retailers, allowing them to be insightful and responsive
Unstructured data: the hidden treasure for retailers
March 10, 2022
Understanding the customer will never cease to be a source of competitive advantage for retailers, having the right insights to
How AI can help retailers to upgrade CX
February 25, 2022
As we are approaching the post-pandemic era, we find many businesses have put their focus on artificial intelligence, with global
6+1 CX opportunities for retailers
February 17, 2022
From pandemic-related in-store shopping restrictions and supply chain issues to creating new experiences for the customers, the last couple of