7 Best Practices for B2B Customer Experience
July 21, 2023
But what does CX mean in the B2B context? How can B2B companies improve their Customer Experience? Here are 7
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Do I need a CX manager for my business?
July 14, 2023
Having CX professionals in corporations can bring many benefits to both customers and businesses. Some of these benefits are:
Customer Experience or Customer Satisfaction? What’s the difference?
June 23, 2023
Discover the importance of customer experience (CX) and customer satisfaction (CSAT) in business, as well as their key differences.
Debunking 13 myths about customer Loyalty and Loyalty programs
June 19, 2023
Let’s discover the truth behind Loyalty & Loyalty programs, as well as some hard facts that can help creating the
User Experience (UX) vs. Customer Experience (CX): key differences
June 2, 2023
Learn how CX & UX vary in scope, goals, and approaches, and how they both contribute to enhancing overall customer
10 revealing stats about customer Loyalty Programs
May 10, 2023
Let’s have a good look into some solid facts about them. that highlight the importance of good loyalty programs
Customer Experience and Customer Service: where they meet
May 2, 2023
Let’s have a better look into the key points of convergence and/or synergy between Customer Experience and Customer Service.
17 key Customer Loyalty & Customer Retention statistics
April 13, 2023
These 17 customer retention statistics below show how the experience and service that organizations provide can impact retention.
10+1 ways to upgrade CX with Pobuca Experience Cloud
March 24, 2023
Pobuca Experience Cloud is the CX platform that can help you transform your business.It will help you to understand and
CX: What do customers want from a brand
February 10, 2023
Let’s first have a look into some key notions on CX and how this affects customers’ relations to their brands…
Pobuca takes you to the Loyalty Marketplace era
February 3, 2023
When Loyalty programs are integrated into a marketplace solution offering, the benefits are all-embracing. The marketplace owner benefits…
Customer Experience Strategy: The Don’ts
January 20, 2023
If you’re a business leader looking to deliver a more seamless customer experience, here are the most common CX mistakes