10 revealing stats about customer Loyalty Programs
May 10, 2023
Let’s have a good look into some solid facts about them. that highlight the importance of good loyalty programs
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Customer Experience and Customer Service: where they meet
May 2, 2023
Let’s have a better look into the key points of convergence and/or synergy between Customer Experience and Customer Service.
17 key Customer Loyalty & Customer Retention statistics
April 13, 2023
These 17 customer retention statistics below show how the experience and service that organizations provide can impact retention.
10+1 ways to upgrade CX with Pobuca Experience Cloud
March 24, 2023
Pobuca Experience Cloud is the CX platform that can help you transform your business.It will help you to understand and
CX: What do customers want from a brand
February 10, 2023
Let’s first have a look into some key notions on CX and how this affects customers’ relations to their brands…
Pobuca takes you to the Loyalty Marketplace era
February 3, 2023
When Loyalty programs are integrated into a marketplace solution offering, the benefits are all-embracing. The marketplace owner benefits…
Customer Experience Strategy: The Don’ts
January 20, 2023
If you’re a business leader looking to deliver a more seamless customer experience, here are the most common CX mistakes
Customer Experience Strategy: The Do’s
January 13, 2023
We have compiled a list of the best practices for a successful CX strategy. 1. Make interactions easy for the
Why prefer Voice of Customer over surveys?
November 25, 2022
So, it seems that customer surveys can no longer be regarded as the most accurate tool to collect unique customer
Turn CX into your biggest Black Friday and Cyber Monday offer
October 25, 2022
Making both of those days as easy and as personal, while providing a seamless customer experience, will be what sets
The CX mindset that drives success
October 4, 2022
CX enters a new, brave era, where CX professionals, from leaders to agents, will be required to have the right
7 tips on building strong Customer Relationships
August 18, 2022
All business decisions can have an impact on how customers view their relationship with the company, as customer relationships, that