Retailer’s winter playbook: decoding customer insights for maximum impact
January 16, 2024
For retailers, this season is a critical time to maximize sales. The key to success? Leveraging customer insights to
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The 8 psychological factors that affect customer Loyalty: insights for B2C marketers
January 5, 2024
We will explore some of the key concepts and principles of customer loyalty psychology and provide some practical tips.
Postal services – The 10 most common CX fails and how to fix them
November 27, 2023
CX is a key factor that influences the success of postal services in today’s competitive market. Postal services need to
Customer Loyalty programs: which one is perfect fit for your business
November 20, 2023
But which type of Loyalty program is more effective? And how does customer experience play a role in influencing customer
Cyber Monday 2023: how to master the AI-shopping revolution
November 2, 2023
Retailers need to be ready to offer their customers the best online shopping experience possible, and one of the key
Black Friday mystery solved: how to boost sales with data cleansing.
October 24, 2023
Data cleansing is especially important for retailers during Black Friday, as they have to handle massive amounts of data from…
5 ways that speech analytics revolutionize call centers
October 18, 2023
Understanding the current situation of call centers and identifying areas for improvement is essential for recognizing the….
Celebrating CX Day: 10+1 innovative ideas for Customer Experience enthusiasts
September 29, 2023
Celebrate CX Day and make it a memorable event that not only engages your team but also leaves a lasting
How CX plays a vital role in Healthcare
September 26, 2023
The healthcare industry, like any other, is not immune to the rising expectations of patients who demand personalized, convenient, and
7 possible ways AI will change the CX game for financial services
September 22, 2023
In this exciting era, several AI trends are poised to reshape the landscape of CX, offering enhanced personalization, convenience, and…
Loyalty Marketplaces: A Comprehensive Guide
September 1, 2023
If you want to know how Loyalty rewards program can offer a better customer experience , this guide is meant
7 Best Practices for B2B Customer Experience
July 21, 2023
But what does CX mean in the B2B context? How can B2B companies improve their Customer Experience? Here are 7