Read marketing, customer service, sales, loyalty and productivity blog content.
March 26, 2021
So, what makes a customer experience a great one? Before getting into this, we might need to take a step back, that is to see what customer experience is really about, to start with. A common definition is that customer experience is the overall perception customers have of a brand, based on their interactions with it.
March 05, 2021
Build a great customer journey and find critical factors, right tools, some tips and practices to improve customer experience across your business.
January 11, 2021
2021 has arrived unevenly as it seems, as no zombie apocalypse or alien invasion has been hitting on us thus far. And this seems to be a 2 in 1 year to start with, as 2021 has to carry 2020’s pendings on its shoulders while getting things back to the new normality double pace at the same time.
December 08, 2020
The rise of the global coronavirus pandemic has created unparalleled opportunities for solution providers to drive sales of collaboration and Unified-Communications-as-a-Service (UCaaS) solutions such as Microsoft Teams and Zoom, establishing video conferencing as an absolute must on remote working.