Blog
Read marketing, customer service, sales, loyalty and productivity blog content.
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Kickstart 2021 with Customer Voice
January 11, 20212021 has arrived unevenly as it seems, as no zombie apocalypse or alien invasion has been hitting on us thus far. And this seems to be a 2 in 1 year to start with, as 2021 has to carry 2020’s pendings on its shoulders while getting things back to the new normality double pace at the same time.
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Moving from teleconferencing to the teleworking era with Microsoft Teams
December 08, 2020The rise of the global coronavirus pandemic has created unparalleled opportunities for solution providers to drive sales of collaboration and Unified-Communications-as-a-Service (UCaaS) solutions such as Microsoft Teams and Zoom, establishing video conferencing as an absolute must on remote working.
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How to turn holiday shoppers into loyal customers
December 04, 2020While the first lockdown on the Covid-19 has changed our lives and working routines, we would have never imagined, the autumn lockdown that has followed the ‘’carefree’’ summer season, was surely set to bring the big change to our customer habits, as well.
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Black Friday 2020; survival of the fittest or CX’s time to evolve?
November 24, 2020Yes, Black Friday is definitely about sales and seeing these numbers grow, but does this really tell the whole story? Surely, keeping your focus on the best deals and bigger profits is the idea, but there is also an underlying challenge, not to be left unnoticed.