B2C solutions

Business-to-Consumer

Pobuca platform offers numerous go-to-market solutions to build strong customer experiences for B2C businesses.

How we can help

Pobuca platform empowers a 360° customer experience for brands and retailers with advanced customer service features, business tools based on AI, ML, and learning KYC algorithms that increase customer engagement and retention, boost brand awareness, and reward loyalty.

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Challenges

CX

Identify customers' interactions and behavior across all touchpoints, providing an omnichannel and personalized customer experience based on the buyer's real needs and preferences and not a prefab experience.

Customer service

Increase customer engagement and loyalty by providing flawless customer service based on the buyer's needs, value, scoring, and leveraging AI and ML technology to minimize response time and improve agents' productivity.

Customer journeys

Map the buyer's interaction with your brand across his online and offline journey and create tailor-made and automated customer journeys with optimized content, recipient segmentation, flow, delivery method, and time schedule.

Top technologies

Update your existing tools AI and ML solutions to deploy the go-to-market strategy, reduce time waste, boost productivity, offer a better and more targeted customer experience, and increase revenue.


Solutions

Campaigns

Create unique and long-term customer relationships by using a 1:1 marketing approach with our tailor-made campaign management solutions.

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Orders

Drive your orders procedure and customer experience one step ahead. Receive chat and voice orders from your customers through an AI bot.

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Loyalty

Build customer loyalty in a platform that develops and grows returning customers. Invest in your customers, reward them, and predict future behaviors.

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Touchpoints

Leverage AI technology to upgrade your services and offer better and innovative customer experience via digital touchpoints: web, mobile, bot.

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Customer Voice

Enhance your brand, optimize your processes, analyze customer feedback, and turn it into customer experience alerts and insights.

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Post-purchase

Enhance your brand’s last-mile experience with a customer-facing bot for your after-sales, order management, and customer engagement services.

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Consulting services

Working together on the best solution to add value to your company and your customers.

Gap analysis

Identify the gap between where you stand now and the solution, the objectives to be met, set proper KPIs, and create a reliable ROI plan.

Customer success services

Acting as external partners we undertake the day to day tasks of the project and ensure that the KPIs and metrics are met.


Testimonials

What our customers say about us.


Build customer experiences that matter!

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