CX SOLUTIONS - HEALTHCARE
Empower your healthcare staff and provide better experiences to your patients
Drive customer engagement and Loyalty solutions with Pobuca Experience Cloud that will increase patient and employee satisfaction, optimize operational costs, offer a seamless 360° experience, and enhance your brand’s reputation.
Mastering the Healthcare challenges
with
Pobuca Experience Cloud
Avoid fragmented
customer journeys
Gather intelligence around the moments that matter the most, leaving you fully prepared to meet your patient’s needs uninterruptedly, throughout the entire treatment journey.
Get a better
understanding
of patients’ needs
With all relevant patient information in one place—from historical experience data to operational and financial data—you’ll have the context you need to provide service that exceeds expectations.
Focus on building
the relationship
with patients
Translate emerging themes, topics, sentiments, and trends into insights that drive action that improves each customer’s experience with your brand and products.
Pobuca Experience Cloud features
Loyalty
program
Reward patients for their activity/level of interaction. Offer them a personalized positive experience in all touchpoints through content and benefits relevant to their plans of care/needs/ objectives.
Mobile app
A personal assistant with contact details of staff to access on the spot, records/documentation, tips & articles based on the patient’s health condition.
Seamless
customer experiences
Unify data sources and resolve identity across channels to gain a comprehensive view of customer journeys. Uncover common paths and areas for improvement.
Segmentation and Insights
Group customers by common behaviors, experiences, and other attributes to uncover trends and identify priority segments. Trigger alerts to drive targeted actions and drive experience improvements.
Pobuca Experience Cloud benefits
Referrals
b
Satisfied customers are more likely to recommend your products to their network, increasing your brand awareness.
Manage
information
A management information system designed to Improve your operational efficiency and add value to existing products, helping managers to make better decisions.
Improved
ROI
When implemented properly, customer loyalty programs can provide a good return on investment for the organisation.
Customer
engagement
Loyalty programs increase customers’ level of interaction with your organisation, helping them to feel more engaged and connected.
Testimonials
What our clients say.
