Contact us

CX SOLUTIONS - RETAIL

Optimize your retail Customer Experience management

a lot of big shopping paper bags inside a successful a retail

Offer an omnichannel experience and follow your customers along their journey; analyze your consumers’ preferences and assess their experiences through their interactions with agent notes, emails, chats, surveys, ratings and reviews, social media, and online communities. 

Talk to Sales
a lot of big shopping paper bags inside a successful a retail

Mastering the Retail challenges with
Pobuca Experience Cloud

Engage
effectively

Build your relationship with customers through multiple touchpoints and channels. 

Increase
Loyalty

Assess your customer’s perception of your brand and product value, to increase your returning customers and repeat sales.

Be GDPR-
compliant

Process your data and ensure that all data processes and security operations are GDPR-compliant. 

Pobuca Experience Cloud features

Omni-channel
campaigns
b

Tailor-made campaign management solution that helps you build unique long-term relationships through a 1:1 and GDPR-compliant marketing approach.  

Loyalty
program

Unified customer profiles, points & rewards management, personalized communications & gamification elements that upgrade your Customer Experience and monitor it across all touchpoints.  

Insights
b

 Access the results of advanced customer analytics to predict behaviors and run targeted campaigns with personalized content that will increase your revenue.

Automated
order process

Receive chat and voice orders from your customers around the clock through an AI bot.


Customer
Service

A customer creates a personal account to access information on purchases and latest transactions and news.

 

Pobuca Experience Cloud benefits

Referrals
b

Satisfied customers are more likely to recommend your products to their network, increasing your brand awareness.

Returning
customers

As loyalty programs reward customers for their loyalty, they are more likely to continue using your products.

Improved ROI
b

When implemented properly, customer loyalty programs can provide a good return on investment for the organisation.

Loyalty
program

Customer profile, points & rewards, news, chatbots, follow-ups, promotions.

My account
b

A customer creates a personal account to access information on purchases and latest transactions and news.

Customer
journey

Map the overall website journey experience and track it across all devices.

Customer
engagement

Loyalty programs increase customers’ level of interaction with your brand, helping them to feel more engaged and connected.

Merchandising
b

Benefit from the AI and machine-learning techniques to further optimise your price setting, display designs and your marketing strategies.

Testimonials

What our clients say.

Notos logo
Pobuca is our trusted advisor for CRM and IT integration. With Pobuca Suite, we communicate better, control our B2B sales and manage our 1.5m members loyalty program. We feel that our line of business systems is in good hands - they understand the special needs of a retailer.
Argyris Patousias
Group IT Director
Schneider-logo
The company has been implementing its digital transformation, investing in innovation. The scope of our company is to make use of Digital Technology that will directly deliver business functionality. Pobuca achieved this with Pobuca Loyalty, by elevating our customers’ loyalty behavior, so as to enhance the sales and loyalty sections of our business operations.
Spyros Papadopoulos
Channel Marketing Manager of Schneider Electric
kafkas-logo
Pobuca was the most suitable partner for the installation, support, and customization of Microsoft Dynamics CRM to our own needs and the successful connection with other business systems.
George Kanios
IT Director
We have trusted Pobuca for our loyalty program. The project has been flawless, having reflected our requirements while also being delivered on time, within the agreed schedules, and with perfect execution of the deliverables. To date, the operation of our BSB REWARDS based on Pobuca's solutions has been impeccable and absolutely satisfactory. Many thanks Pobuca!
Kostas Kalathas
E-Business Manager
We would like to express our satisfaction with our cooperation regarding the re-development of Gant Club. Pobuca team did a very professional job offering their deep technical expertise and commercial marketing approach. The highlight of our collaboration was the launch of the first Loyalty AI chatbot in Greece. We highly recommend Pobuca and the development team, and we look forward to working with them on future projects.
Korina Papadopoulou
Retail Operations Director
levante-ferries-logo
Pobuca’s solution gave our company the necessary tools and insights to better understand our customers’ behavior and to automate our operation and marketing communication with them
Stratis Apergis
CEO
elviomex-logo
As a team consisting of many people of different ages, education levels, and mentality, it was a challenge to install a system that everybody would enjoy using daily. Therefore, having a tool easy to use motivated our employees and made Microsoft Teams necessary for their business. Moreover, following Pobuca consulting, we are improving this tool day by day to get the maximum of it.
Leonidas Avgerakis
CEO
veror-logo
Since the first approach with Pobuca, we felt we were in the right hands. Besides their deep technical expertise and commercial marketing approach, they focus highly on results, always applying a practical approach to bring optimal solutions.
Marketing Director Balkans
CEO