Knowledge
Empower your people
Empower your Customer Service with AI
Leverage AI to analyze conversations from all customer touchpoints and build a knowledge base from existing customers dialogs that generates insights for your CS agents and educates your service bot.

Challenges
Getting ready for the omnichannel era with seamless access to business knowledge for your agents and bots.
Share knowledge
Your customers keep talking, your agents keep resolving, and knowledge is spread in unstructured data like voice calls, emails & chats; who will organize it?
Engage customer service agents
In the omnichannel world of customer service, you need to evaluate how customers feel. How can you improve something that you don’t measure?
Solutions
The knowledge is there, as long as your customers keep talking!
Knowledge base
Analyze existing dialogs with customers in natural language and build Q&As for future reference by human agents or bots.
Assess your agents
Help agents perform better and have an automatic performance evaluation based on what your customers feel and KPIs.
Educate your bots
Educate your customer service bot by leveraging the Q&As that are automatically generated and updated by Pobuca Knowledge.
Benefits
Improve the customer service and experience, and reduce churn by keeping your customers happy.
Sharing
Share the knowledge across your customer service agents & bots.
Automation
Identify bottlenecks & automate your customer service workflows using AI bots.
Evaluation
Evaluate and improve your customer service.
Reduce churn
Build loyalty by improving customer satisfaction.
Case studies
Find out more about our success stories and how our customers made the most out of our services.
Case studies
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VODAFONE
February 19, 2020It reliably supports the daily needs of consumers and businesses and actively contributes to the economic and social development in Greece.
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KAFKAS
February 18, 2020In light of its constant development, Kafkas S.A. needed an effective customer relationship management system (CRM).
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Schneider Electric
February 10, 2020"i-NRG4U reward program. 70 POS covered produced 1000+ registrations, from diffused markets".
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VERO SA
February 10, 2019"An omnichannel approach, introducing, not only a traditional card, but also a mobile app and a microsite".
Knowledge pricing plans
Get the right plan for your needs!
Standard
company/month
400 €
starting from
- Q&A export to a word file
Pro
company/month* (minimum for a year + 20€/agent/month)
400 €
starting from
- Q&A export to a word file
- Evaluation of agents
*Overages may apply based on the number of conversations analyzed
Enterprise
company/month (minimum for a year + 50€/agent/month)
400 €
starting from
- Q&A export to a knowledge Base authoring tool (Dynamics)
- Evaluation of agents