Knowledge

Empower your Customer Service with AI

Leverage AI to analyze conversations from all customer touchpoints and build a knowledge base from existing customers dialogs that generates insights for your CS agents and educates your service bot.


Challenges

Getting ready for the omnichannel era with seamless access to business knowledge for your agents and bots.

Share knowledge

Your customers keep talking, your agents keep resolving, and knowledge is spread in unstructured data like voice calls, emails & chats; who will organize it?

Engage customer service agents

In the omnichannel world of customer service, you need to evaluate how customers feel. How can you improve something that you don’t measure?


Solutions

The knowledge is there, as long as your customers keep talking!

Knowledge base

Analyze existing dialogs with customers in natural language and build Q&As for future reference by human agents or bots.

Assess your agents

Help agents perform better and have an automatic performance evaluation based on what your customers feel and KPIs.

Educate your bots

Educate your customer service bot by leveraging the Q&As that are automatically generated and updated by Pobuca Knowledge.


Benefits

Improve the customer service and experience, and reduce churn by keeping your customers happy.

Sharing

Share the knowledge across your customer service agents & bots.

Automation

Identify bottlenecks & automate your customer service workflows using AI bots.

Evaluation

Evaluate and improve your customer service.

Reduce churn

Build loyalty by improving customer satisfaction.


Case studies

Find out more about our success stories and how our customers made the most out of our services.

Case studies

  • VODAFONE

    February 19, 2020 vodafone

    It reliably supports the daily needs of consumers and businesses and actively contributes to the economic and social development in Greece.

  • KAFKAS

    February 18, 2020 kafkas

    In light of its constant development, Kafkas S.A. needed an effective customer relationship management system (CRM).

  • Schneider Electric

    February 10, 2020 schneider

    "i-NRG4U reward program. 70 POS covered produced 1000+ registrations, from diffused markets".

  • VERO SA

    February 10, 2019 vero-sa

    "An omnichannel approach, introducing, not only a traditional card, but also a mobile app and a microsite".


Knowledge pricing plans

Get the right plan for your needs!

Standard

company/month

400 €

starting from

  • Q&A export to a word file 

Pro

company/month* (minimum for a year + 20€/agent/month)

400 €

starting from

  • Q&A export to a word file 
  • Evaluation of agents 

*Overages may apply based on the number of conversations analyzed 

Enterprise

company/month (minimum for a year + 50€/agent/month)

400 €

starting from

  • Q&A export to a knowledge Base authoring tool (Dynamics) 
  • Evaluation of agents