KAFKAS Case Study

kafkas

FEBRUARY 18, 2020

Pobuca is helping KAFKAS​ to achieve a better customer service & a better employee experience​.

Company profile

KAFKAS provides electrical and lighting equipment offering solutions, services, and products to a wide range of clientele, from installation electricians to construction companies and industries. It is the leading Greek company in electrical equipment sales with focal selling points in most parts of Greece. 

The challenge

KAFKAS needed an immediate solution to offer better customer service and improve users’ daily life and efficiency.  ​

The various departments needed a total customer picture and immediate access to the information in a central location that would allow easier management and utilization of data.  

Business process modeling and automation in a united CRM/ERP platform was deemed necessary. 

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