Isidoros' blog
Read marketing, customer service, sales, loyalty and productivity blog content.
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The game changer in Customer Service is here
May 20, 2021Customer Service bots have now become a reality for many and is only a matter of time before these 24/7, AI-driven, service agents become the actual frontliners of customer support across businesses.
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Getting back to a pandemic-free... future
April 14, 2021Back to the Future is, to those that already don’t know - really now? - a famous 1985 science fiction film, regarded as one of the greatest films of all time.
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The second -digital- life of the consumers now leads the way
February 25, 2021From our digital self’s baby steps in those first days of the Internet, to our extravert edition in the social media, our digital self has been growing up year by year, side by side with our organic one.
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An open letter to Pobuca employees
January 13, 2021Wow, what a year! Who could imagine last year that I will be writing this letter amidst lockdown, missing all the great moments we had together before the pandemic, the lunch breaks, the parties, the jokes at the corridors, the meetings - yes, even the meetings!
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Communicating with customers in the post-Covid era
November 10, 2020I love big metropolitan cities, where almost every neighborhood has its own subculture. So much personality, so many stories. What's the main reason for people gathering in big cities?
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Microsoft invests in Greece
October 07, 2020Microsoft $1 billion cloud datacenter investment boosts “GR for GRowth” digital transformation; check out why.
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The next normal in Customer Experience
September 15, 2020In their ongoing quest for a sustainable competitive advantage, pioneering companies always strive to offer an outstanding Customer Experience (CX).
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The collaboration war...
May 26, 2020...and the arrogance of the startup ecosystem.
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The Covid-19 lockdown days - 7 keepers and 1 discussion opener
April 29, 2020“We measure success by the way we touch the lives of people” – Bob Chapman, The Value of Identifying Values
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The rise of the machines (...or not)
November 05, 2019“The system goes on-line August 4th, 1997. Human decisions are removed from strategic defense. Skynet begins to learn at a geometric rate. It becomes self-aware at 2:14 a.m. Eastern time, August 29th. In a panic, they try to pull the plug.”