CX Ninjas: a community for people shaping customer experience

A customer strategy is easier to challenge when there are other perspectives in the room. CX Ninjas creates a point of connection for professionals to discuss their experience, share questions and learn from the work of others.

Explore the event archive to see the subjects and formats already covered. Follow upcoming announcements for confirmed opportunities to take part.

The club uses the ninja idea as a metaphor for dedication, continued learning and the practical application of skills. In customer experience, that means listening carefully, understanding the context and refining both strategic and technological approaches.

The goal is not a secret formula. It is a community where people can become more thoughtful and effective in the work they do for customers.

Customer experience and loyalty remain central, alongside customer engagement, service, technology trends and AI. We connect those subjects to practical questions: where an experience breaks down, how teams act on customer information and where automation can help without removing accountability.

The programme is built from actual gatherings and contributions. We publish the confirmed subject and participation details for each event rather than promise a fixed schedule of sessions that has not been arranged.

Sensei: the club’s term for teachers and specialists who bring their experience to a discussion.

Dojo: a place to develop knowledge and learn together.

Ninjutsu: the skills and techniques that members continue to refine and apply.

These terms are part of the club’s identity — not a professional certification or an assessment of members.

Return to event recaps, agendas, photographs and available recordings. Past sessions keep their original dates, speakers and subject matter. An event that has ended will not invite you to an expired registration page.

Tell us who you are and what you would like to explore. Your request goes to the Pobuca team, who will follow up about participation and relevant opportunities.

Submitting the form is a request to join, not automatic membership approval. Updates about the club are separate from general marketing preferences.

Request information about joining