Touchpoints
Engage your customers
Omnichannel & unified CX
Offer an omnichannel and unified customer experience with Pobuca Touchpoints. Via these digital touchpoints, the customers can manage their profiles, access personalized content (offers & coupons), can check their loyalty points, search their transaction history, find answers to their questions and place orders.
Customer Service touchpoints
Microsite
Offer a microsite to your loyal customers, so that they can easily enroll in the program, manage their loyalty profile and access personalized offers.
Mobile app
Answer your customers’ need for convenience. Stay connected with them and become flexible with your incentives & rewards.
Store portal
Improve customers’ instore experience. Allow store assistants to view customer info, provide the most relevant answers & perform selected actions.
The AI bot
The AI bot offers great conversational experience, by leveraging AI to understand the customers intend and interact with them in natural language. The AI bot is trained with business specific data and comes with a knowledge base for answer retrieval. It can function as a 24/7 customer & loyalty assistant and receive orders.
Real-time captures
Find out more about Touchpoints through real-time captures.
Case studies
Find out more about our success stories and how our customers made the most out of our services.
-
VODAFONE
February 19, 2020It reliably supports the daily needs of consumers and businesses and actively contributes to the economic and social development in Greece.
-
KAFKAS
February 18, 2020In light of its constant development, Kafkas S.A. needed an effective customer relationship management system (CRM).
-
Schneider Electric
February 10, 2020"i-NRG4U reward program. 70 POS covered produced 1000+ registrations, from diffused markets".
-
VERO SA
February 10, 2019"An omnichannel approach, introducing, not only a traditional card, but also a mobile app and a microsite".