Service

Boost customer satisfaction

Deliver tailored customer service across all digital channels with AI-enabled experiences. Improve support by organizing your customer-facing help center resources and providing proactive service, and gain insights and ensure you’re running at maximum efficiency.

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Benefits

Deliver fast, personalized service & support

Set a 360 view of each customer’s journey that enables agents to anticipate needs and personalize every interaction. Use service and support as an up-sell or cross-sell opportunity by empowering agents with AI & machine learning driven recommendations.

Get AI-driven insights to improve support

Identify and respond to current and emerging trends with built-in AI. Reduce wait times, improve resolution rates, and increase customer satisfaction. Increase operational efficiency, by quickly evaluating and responding to key performance indicators with out-of-the-box dashboards.

Learn from every interaction

Improve the service experience through direct survey feedback, discussion forums, & social listening. Onboard new agents & keep them up to date on new features & best practices with the in-app learning functionality that’s always available.

Engage with customers on any channel & device

Built on the most powerful AI customer service framework in the market. Resolve issues with predictive care. Analyze data from connected devices and take action before warning signs become a problem. Route cases to the right agent for quick resolution.

Be more efficient & agile

A platform where agents can view their open cases, resolve them, or escalate them to the appropriate role and meet their SLA's, while supervisors can access customizable performance reports and better evaluate their teams.


Features

New voice channel

Use native voice channel gives you immediate access to insights, from customer interactions to AI-driven topic clustering.

Artificial Intelligence

Employe AI to enhance solutions like conversational IVR and real-time agent productivity tools like call transcription, sentiment analysis, etc.

Survey designer

Create personalized customer satisfaction surveys with multiple delivery mechanisms with a built-in survey designer with an editor and rich design logic.

Seamless experience

Guarantee a seamless and flawless experience across the customer journey, between agents, bots, and via all digital channels and touchpoints.

Cross-company collaboration

Engage experts faster with cross-company collaboration with a customizable platform for users with different access permissions and rights.

AI-powered insights

Employ AI-powered suggestions to read real-time context cues and recommend knowledge articles or cases to resolve customer issues more quickly.

Customers understanding

Steer conversations to a positive resolution by using ML models to detect social posts sentiment and intent on customer service cases.

360° customer data

Integrate Call Center app with the Customer Service solution, so that agents have instant access to customer data from a single application.


Case studies

Find out more about our success stories and how our customers made the most out of our services.

Case studies

  • VODAFONE

    February 19, 2020 Vodafone

    It reliably supports the daily needs of consumers and businesses and actively contributes to the economic and social development in Greece.

  • KAFKAS

    February 18, 2020 kafkas

    In light of its constant development, Kafkas S.A. needed an effective customer relationship management system (CRM).

  • Schneider Electric

    February 10, 2020 Schneider

    "i-NRG4U reward program. 70 POS covered produced 1000+ registrations, from diffused markets".

  • VERO SA

    February 10, 2019 Vero sa

    "An omnichannel approach, introducing, not only a traditional card, but also a mobile app and a microsite".


Boost productivity and increase revenue!

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