Leveraging AI to enhance the last-mile experience

Use Natural Language Processing bots to offer an enhanced post-purchase customer service, order management, and last-mile experience.

Challenges

Turn post-purchase experience from an external task to an integral part of your brand’s operations.

Use NLP to engage your customers

Integrate Natural Language Processing bots as your touchpoints for customer service, customer engagement, or order management.

Enhance the overall experience

Optimize the post-purchase experience to enhance the overall experience, in terms of purchase habits, brand perception, and loyalty.

Redefine CX for retail’s new, digital era

Evolve seamlessly from the era where the post-purchase experience was provided in-store, to a 24/7, online customer service.

Solutions

Enhance your operations with a customer-facing bot offers after-sales customer service and order management.

An all-around virtual agent

A customer-facing bot instantly answers questions on orders and performs tasks as order modifications, cancelations, or even returns’ handling.

All information in one place

All updates and queries stay available in one place, with no need to bounce between multiple communication channels or email threads.

Escalation to the service agents

Unresolved customer requests get directed to the physical service if the artificial intelligence is unable to accommodate them.

Benefits

Provide a seamlessly integrated, round-the-clock post-purchase support that further improves user satisfaction.

24/7/365
support

Post-purchase customer support by understanding your customers in NL.

Customer
journey

Simplify the customer journey and improve customer satisfaction.

Cost
optimizations

Make optimal use of your customer service operations and educe customer service costs.

Real-time captures

Find out more about Campaigns through real-time captures.

Case Studies

Find out more about our success stories and how our customers made the most out of our services.

VODAFONE

VODAFONE

It reliably supports the daily needs of consumers and businesses and actively contributes to the economic and social development in Greece.
KAFKAS

KAFKAS

In light of its constant development, Kafkas S.A. needed an effective customer relationship management system (CRM).
Schneider Electric

Schneider Electric

"i-NRG4U reward program. 70 POS covered produced 1000+ registrations, from diffused markets".
VERO SA

VERO SA

"An omnichannel approach, introducing, not only a traditional card, but also a mobile app and a microsite".